Expert IT Operations Engineer (Contract) GautengHybrid ISB251623

Were seeking a strategic Expert IT Operations Engineer with 7-9 years of DevOps experience and proven expertise in fully managed relational databases on-premises mainframe and cloud with strong stakeholder management skills

The ideal candidate has hands-on understanding of database operations cloud migration data replication copy and migration services and operational support within defined SLAs

Demonstrable experience managing complex outcomes that require integration of several nuanced systems and processes with ability to negotiate and provide guidance to lower level employees is essential

Strong Agile and DevOps mindset with ability to solve escalated tasks requiring deep product understanding lead team leaders and support global Group platforms is critical

Lead and manage relational database services on-premises on the mainframe and in the cloud building and implementing services to copy migrate and replicate data from on-prem to other targets (Cloud migration factory) driving efficiency and operational excellence

Become the Expert Operations Engineer guiding mission-critical database and cloud migration operations where your technical vision will create products based on international best practice and deliver transformational value across global IT infrastructure

• POSITION: Contract: 01 July 2026 to 31 December 2028
• EXPERIENCE: 7-9 years of DevOps (Operations configuration/development) experience in commercial/and/or retail end user IT applications
• COMMENCEMENT: 01 July 2026
• LOCATION: Hybrid: Midrand/Menlyn/Rosslyn/Home Office Rotation
• TEAM: DevOps - Operations Engineering
• Qualifications and Experience
• Relevant IT / Business Degree or Certifications
• 7-9 years of DevOps (Operations configuration/development) experience in commercial/and/or retail end user IT applications

Essential Skills Requirements

Technical:

• Fully managed relational Databases on-premises on the mainframe and in the cloud
• Services to copy migrate and replicate data from on-prem to other targets (Cloud migration factory)
• Operations experience ticket handling problem incident management
• Any additional responsibilities assigned in the Agile Working Model AWM Charter

Agile and DevOps:

• Execution according to the Agile Methodology and attending of all team meetings including Stand-ups Sprint Review Sprint Retrospectives Sprint Planning meetings etc
• Daily use of the Agile Tool Chain as per the updates required by the respective feature team or teams
• Jira and Confluence experience

Stakeholder Management:

• Negotiate (discussions and compromise. Issues are short-term operational medium-term tactical or limited strategic nature)
• Strong interpersonal communication and presentation skills
• Interaction with clients through meetings calls and emails
• Interact with consultants across broader team locally and abroad

Soft Skills:

• Self-motivated and keen attention to detail or time management
• Completely independent worker that will only escalate tasks that are complex and outside of their span of control
• Can solve escalated tasks that require a deep understanding of the product or service for which there are no senior level authority to defer the task to
• Can lead team leaders who each have their own team members

Advantageous Skills Requirements

• Industry Leader - represents the best practice leader for a product or multiple products in a region or country and will typically represent the product or service in professional boards
• Able to speak German
• Automotive Experience

Role Requirements

Operations and Support:

• Receiving troubleshooting resolving and closing Operational and Maintenance tickets within defined SLAs Service Level Agreements
• Executing the analysis and resolution of Production Support calls
• Go-Live preparation and post Go-Live Support

Delivery and Configuration:

• Create a product or system based on international best practice or guidelines from other companies that have implemented the same or similar solutions
• Specify new products processes standards based on organization strategy or set short to mid-term operational plans
• The requests are often unclear and will need substantial investigation to ensure that the specifics are well understood by all parties
• Preparing cut-over strategy e.g. data migration
• Change Management Manage changes and present to relevant CAB

Continuous Improvement:

• Improve a product or a system that already exists by making conceptual changes and enhancements
• Can manage the solution for complex problems that may require simple solutions but affect multiple systems
• Proactively propose solutions to improve the support of (new) business processes

Documentation and Knowledge:

• Create and maintain Solution Guides
• Preparing User Manuals and conducting training to business process owners
• Update and maintain documentation as an existing systems functionality is changed
• Ensure Knowledge Transfer within team
• May need to lead individual members of a team of Entry and Advanced level experts

NB: South African citizens or residents are preferred. Applicants with valid work permits will also be considered. By applying you consent to be added to the database and to receive updates until you unsubscribe. If you do not receive a response within 2 weeks please consider your application unsuccessful.

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