Executive Fraud Prevention and Detection

REQ 146744 Thembi Mtshali

Location: Johannesburg

Closing date: 16 July 2026

Risk Audit and Compliance

Forensics

Manage Multi-Function (MMF)

To provide enterprise leadership strategic direction and governance oversight for fraud prevention and detection across internal digital banking and card fraud environments strengthening control effectiveness and ensuring fraud risks are proactively identified managed and mitigated to protect the organisation from financial regulatory and reputational risk.

Fraud Operations Oversight and Performance Governance
Lead and manage fraud detection teams across internal digital banking and card fraud environments.
Provide oversight of fraud operational performance frameworks including alert handling case management and response effectiveness across fraud environments.
Drive accountability for service levels turnaround times and quality of investigations.
Ensure the operating model resource deployment and capability capacity are aligned to fraud risk exposure service requirements and strategic priorities.

Fraud Detection Strategy and Optimisation
Provide strategic direction and governance over fraud detection thresholds rules and monitoring parameters to ensure effectiveness and responsiveness to evolving fraud risks.
Ensure detection frameworks are continuously reviewed and optimised based on fraud trends control performance insights and operational intelligence.
Oversee daily fraud reporting and ensure timely escalation of emerging risks or abnormal patterns.
Actively manage the balance between detection effectiveness and false positives to support both risk management and customer experience.

Fraud Prevention Enablement and Control Effectiveness
Direct the design enablement and optimisation of fraud prevention controls across products and channels.
Ensure preventative measures remain effective through ongoing monitoring and operational review.
Enable agile control refinement in response to emerging fraud typologies changing attack vectors and control performance insights.

Future-Proofing
Champion the identification and assessment of emerging fraud risks including those arising from AI digital ecosystems and evolving criminal methodologies.
Identify emerging fraud modus operandi (MOs) and perform root cause analysis on incidents ensuring key findings are formally escalated and shared with GFCFS Investigations to support deeper investigation disruption actions and continuous improvement of controls.
Establish and embed robust industry-aligned frameworks for ongoing fraud risk assessment and response.
Leverage data analytics and intelligence to generate actionable insights and continuously strengthen prevention detection and mitigation strategies.

Fraud Prevention and Management

• Manage fraud and corruption prevention and detection strategies to minimise operational losses
• Leverage data and analytics to identify fraud trends and establish strategies to prevent and mitigate fraud attacks across the fraud life-cycle.
• Ensure complex and high-risk fraud cases are externally reported through the correct channels and liaise with law enforcement as required on investigations.

Business Processes

• Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards
• Provide advice governance and oversight on fraud risk management policies and standards
• Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group
• Manage the COE budget and ensure delivery of annual business plans per timelines
• Keep abreast of trends legislation legal developments and best practices within the industry to optimise performance

People and Talent

• Lead manage and coach direct reports
• Manage the teams performance to meet stakeholder expectations
• Develop the team to handle all types of investigations including proactive complex intelligence-driven investigations
• Promote and embed an inclusive high performing and healthy culture to attract and retain high performing talent in line with the divisions transformation strategy

Stakeholder Management

• Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group
• Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships
• Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels

Essential: Bachelors degree in Finance Business Criminal Justice Law or other relevant tertiary qualification
Preferred: MBA or Masters degree

• Essential: 10 years experience in fraud risk management fraud prevention and detection financial crime or related risk disciplines including significant leadership experience in complex large-scale financial services environments.
• Preferred: Experience leading multidisciplinary teams across fraud operations analytics governance and risk functions within a highly regulated environment

Skill Proficiency Level Skill Proficiency Level

Risk Governance & Controls Advanced
Fraud Strategy and Control Optimisation Advanced

Fraud Risk Management Advanced
Fraud Detection Architecture / Monitoring Frameworks Advanced

Financial Crime and Regulatory Knowledge Advanced
Enterprise Risk Governance Advanced

Data and Analytics Advanced
Regulatory Compliance and Audit Readiness Advanced

Stakeholder and Industry Engagement Advanced
People Leadership and Capability Development Advanced