Executive Assistant-

Position: Executive Assistant to the Founders

Location: Remote: PH/SA/LatAm

Work Schedule: Full-time with overlap with U.S. Eastern/Central business hours-9-5 EST

Salary: Market Related

We exist to create a deeper connection to our imagination stories and neighbors.

We believe something special happens when folks gather around a table and play a game together.
How we work

People first. Customers and teammates both. We serve our players celebrate each other and go farther together.

Relentlessly resourceful. Simplicity over complexity. Excellence over good enough. Always improving.

Find the fun. Curiosity is fuel. Energy is contagious. If youre not enjoying this somethings off.

See the big picture. Impact-driven decisions. Do the right thing. Give back. This is an adventure. We want someone who wants to go on it.

The role in one sentence

You multiply two founders clearing their inboxes calendars and to-do lists of everything that doesnt require them so the CEO can focus on making great games and the COO can focus on building a great business.

Why this role matters

We are a $2.5M board game company run by two founders who each wear a dozen hats. One leads the creative side; while the other leads the business side. Every hour they spend scheduling meetings chasing paperwork or answering routine emails is an hour not spent on the work only they can do.

Thats where you come in. Youre a shared executive assistant for both founders the person who takes things off their plates keeps them pointed at the most important things and quietly makes the whole company run smoother. Over time the best version of this role earns more and more trust and takes on more and more: what starts as calendar management becomes owning entire workflows end-to-end.

Were looking for someone who treats thats not my job as a phrase that doesnt exist who spots the thing that needs doing before anyone asks and who gets genuine satisfaction from making other people more effective.

What youll own

• Email & calendar management
• Triage both founders inboxes: answer what you can draft what you cant flag only what truly needs them
• Own their calendars schedule reschedule protect focus time and prep them for whats next
• Keep commitments from slipping: follow-ups happen deadlines get met nothing falls through the cracks
• Customer service
• Support our player-facing inbox in Zendesk: fast warm human responses
• Resolve routine issues (order status replacements shipping questions) and route the hard ones to the right person
• Turn repeat questions into FAQs templates and macros so the same problem never costs us twice
• Documentation & SOPs
• Document tasks and processes as you learn them if you did it twice it should be written down
• Build and maintain our SOP library in Asana so any task can be handed off cleanly
• Keep documentation current as tools and processes change
• Vendors partners & compliance
• Manage transactional vendor and partner relationships: quotes invoices scheduling routine correspondence
• Keep compliance documentation (safety testing customs licensing paperwork) organized current and easy to find
• Dropbox organization
• Organize and operationalize our Dropbox: clear structure consistent naming no more which version is this
• Build the habits and rules that keep it clean after youve cleaned it
• Process & automation
• Continuously improve the systems behind your work then automate them
• Use AI tools (we use Claude daily) to draft summarize organize and eliminate busywork
• Ruthlessly hunt down repetitive work for yourself and for both founders
• Ad hoc
• Research errands-at-a-distance event logistics spreadsheet wrangling whatever the week requires

The job description is a starting point not a fence

The tools we use

Asana Claude (AI) Zendesk Cin7 Amazon Seller Central Helium 10 Excel / Google Sheets Dropbox Meta Business Manager and Adobe Illustrator & Photoshop.

What success looks like

• A year from now well know this hire worked if:
• Both founders inboxes and calendars run without them thinking about it and they each get hours back every week

Our SOP library is real: the tasks you own are documented well enough that someone new could pick them up tomorrow

Customers get fast kind answers and routine issues never reach a founder

Dropbox compliance files and vendor paperwork are organized and stay that way

Youve taken on things we didnt know we could delegate

What you bring

Non-negotiables

Excitement about and alignment with our mission and values

Excellent written English clear warm and professional whether writing to a customer a vendor or a founder

Self-starter attitude: you identify the next right thing and do it without waiting to be told

Discretion and trustworthiness youll see inboxes finances and plans before anyone else does

Obsessive follow-through: when you say its handled its handled

A tenacious desire to learn new tools the tech stack will change; the mindset cant

Helpful but well teach whats missing

3 years previous experience supporting executives or founders directly

Customer service experience (Zendesk or similar)

Familiarity with e-commerce operations (Amazon Shopify inventory tools)

Experience using AI tools to work faster

Required Experience:

IC