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Employee Assistance Programme (EAP) Counsellor
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Potentiam is a fast-growing global offshore solutions provider connecting top talent with leading UK and European businesses. With offices across South Africa Romania India and Brazil we offer international exposure real career progression and the opportunity to work with high-performing global teams.
We combine global opportunity with local support - giving you the chance to grow make an impact and build a long-term career in a business thats scaling fast.
Global clients. Clear progression. Real opportunity.
About Our Client
Our client is a leading provider of independent medical reports and occupational health support. Established in 2003 and headquartered in Durham this company serves over 800 individual companies.
Purpose of the Role
The EAP Counsellor provides confidential short-term counselling support to employees across client organisations as part of the Employee Assistance Programme. The role supports employees experiencing a wide range of personal emotional or work- related difficulties with the aim of improving mental health wellbeing and workplace performance.
Duties and Responsilities
Data Privacy Notice
The personal information you provide during the application and recruitment process will be used solely for recruitment purposes in accordance with our data protection policies.
For any questions regarding data processing related to HR activities please contact Chantal Endemann at
All data shared with third parties complies with applicable confidentiality and retention requirements.
We combine global opportunity with local support - giving you the chance to grow make an impact and build a long-term career in a business thats scaling fast.
Global clients. Clear progression. Real opportunity.
About Our Client
Our client is a leading provider of independent medical reports and occupational health support. Established in 2003 and headquartered in Durham this company serves over 800 individual companies.
Purpose of the Role
The EAP Counsellor provides confidential short-term counselling support to employees across client organisations as part of the Employee Assistance Programme. The role supports employees experiencing a wide range of personal emotional or work- related difficulties with the aim of improving mental health wellbeing and workplace performance.
Duties and Responsilities
- Provide front line in the moment support to individuals via telephone.
- Provide short term solution focused counselling to individuals via telephone or video.
- Conduct initial assessments to identify presenting issues risk factors appropriate interventions and suitability for EAP services.
- Develop and agree support plans collaboratively with clients in line with EAP service protocols
- Refer clients to external services (e.g. GP specialist mental health services financial or legal support) as appropriate.
- Manage clinical risk appropriately following safeguarding protocols where required.
- Manage a caseload of clients requiring structured counselling.
- Maintain accurate timely and confidential case records in line with GDPR and clinical governance policies.
- Complete clinical documentation session notes and outcome measures as per service requirements.
- Contribute to reporting requirements by providing anonymised data and case summaries as needed.
- Adhere to ethical frameworks and standards of the relevant professional body (e.g. BACP UKCP NCS).
- Participate in regular clinical supervision as required by the service and professional guidelines.
- Engage in continuous professional development (CPD) to maintain up-to-date knowledge of therapeutic approaches and mental health trends.
- Support delivery of wellbeing-related content such as psychoeducational webinars workshops and wellbeing campaigns when required.
- Liaise with internal teams and external client organisations to promote mental health awareness and appropriate use of the EAP.
- Attend team meeting training sessions and case consultations as part of ongoing service development.
- Add and contribute to continuous service improvement and quality assurance activities.
- Stay up to date with best practice and developments in counselling mental health and EAP services.
Qualifications & Professional Requirements
Support Tools / Frameworks
Cape Town / Johannesburg
Hybrid - Rotational Shifts
- Recognised qualification in Counselling or Psychotherapy at diploma level or higher
- Current registration or accreditation with a recognised UK professional body (e.g. BACP UKCP NCS) Preferred
- Knowledge of safeguarding procedures and risk management in a mental health setting
- Minimum of two years post-qualification counselling experience
- Experience providing short-term solution-focused interventions
- Experience working within an Employee Assistance Programme (EAP) or workplace counselling context
- Strong written and verbal communication skills
- Competent in the use of digital platforms for remote counselling and record-keeping
- Ability to work flexibly including occasional early mornings or evenings to meet service needs
- Ability to communicate clearly and make sound clinical and professional judgements
- Strong time management skills
- Empathetic and compassionate approach
- Emotional resilience
- Professional integrity
- Adaptability
- Head of EAP / Clinical Lead
- UKIM Panel of Experts
- Chief Medical Officer
Support Tools / Frameworks
- Values Behavioural Framework
- SMILE Leadership Framework
Cape Town / Johannesburg
Hybrid - Rotational Shifts
Data Privacy Notice
The personal information you provide during the application and recruitment process will be used solely for recruitment purposes in accordance with our data protection policies.
For any questions regarding data processing related to HR activities please contact Chantal Endemann at
All data shared with third parties complies with applicable confidentiality and retention requirements.
