Education Advisor – German Spanish French or other EU-language

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through life-changing educational experiences. With a global network of education centres across the UK Canada Europe and South Africa we offer a diverse range of language professional and experiential study-abroad programmes.

Werepassionate about growing communities of global thinkers and explorers at home and abroad whatever their just reimagining education;werehelping transform it. Our mission is to provide young people locally and globally with life-changing experiences and opportunities to broaden their horizons develop newskillsand cultivate a social conscience.

Key Responsibilities:

• Respond to sales enquiries received by phone email the website and marketing channels including social media Google Ads and online directories.
• Advise prospective students on suitable courses study destinations and the enrolment process and support them throughout the sales journey.
• Maintain accurate and up-to-date records in the company CRM including enquiry details follow-up notes activities tasks and sales outcomes.
• Follow up promptly with prospective students manage a varied pipeline and work towards agreed sales and conversion targets.
• Deliver consistently excellent customer service to students and partners communicating in a courteous clear and professional manner.
• Follow internal processes and procedures resolve routine issues efficiently and escalate matters when appropriate.
• Collaborate with colleagues across Direct Sales Admissions Marketing and the schools to ensure a smooth student experience.

Requirements: Knowledge Qualifications and Experience

• Fluency in written and spoken English and German / Spanish / French or other EU language.
• Previous sales experience ideally in the education study-abroad travel or services sector.
• Strong written and verbal communication skills including confidence handling sales conversations by phone.
• Experience working with international customers or in a multicultural environment; overseas study or work experience is an advantage.
• Good organisation and time-management skills with the ability to manage multiple enquiries and follow-ups accurately.
• Comfortable working towards targets managing competing priorities and performing under pressure.
• Confident using CRM systems and digital communication tools; experience with a CRM is an advantage.
• A degree in business marketing sales languages tourism or a related field is desirable.
• Additional language skills (e.g. Arabic Spanish or another language) are desirable.
• Customer service experience is desirable.

Personal Attributes

• Approachable friendly empathetic and customer-focused.
• Resilient adaptable and proactive with a positive can-do attitude.
• Results-oriented self-motivated and committed to delivering a high standard of work.
• A collaborative team player who can build rapport with people from diverse backgrounds.
• Committed to equality diversity continuous improvement and creating a positive student experience.

Legal Requirements

Eligibility to work as a contractor (freelancer) in the country of residence.

Bayswater is committed to equality and diversity. Our initiatives and strategies are dedicated to develop attract and advance the most talented individuals regardless of their race sexual orientation religion age gender disability status or any other dimension of diversity. We are committed to equal employment opportunity.

Required Experience:

Manager