Digital Operations Manager

Operations Manager

elliocx SA is looking for an experienced and customer-focused Operations Manager who is passionate about people performance and delivering an exceptional customer experience.

Job Purpose

Manages the daily operation of a customer serviceoperation to achieve clearly defined outcomes whilst supporting the development of their teams creating a positive working environment where we can delight our customers.

Key Responsibilities

• Contribute towards the development of customer service strategies policies and procedures.

• Develop and implement operating plans in line with customer service strategies policies and procedures.
• Ensure compliance with customer service policies procedures and operating plans and highlight operational risks and controls. Proactively take relevant action where necessary.
• Set customer service and targets (qualitative and quantitative) for the business unit and integrate with other business areas to achieve service level standards.
• Manage the operational relationship and SLA.
• Manage performance of staff according to best practice including:
• Set performance standards (Key Performance Areas Key Performance Indicators)
• Ensure performance measurement is carried out correctly and regularly.
• Ensure skill and knowledge gaps are identified.
• Ensure training and development plans exist and are followed.
• Develop career paths.
• Motivate and lead the team.
• Continuously seek improvements in business processes products and technology and manage the change process when improvements are implemented.
• Manage Customer Service activities in line with agreed performance measures and operating budgets.

What we hope youll do next

Choose Apply now to fill out our short application so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next

• Your application will be reviewed.
• If your application is successful you will be invited to an interview with a member of the recruitment team.

Important

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

ellio South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.

Apply today:

Send your most recent CV to show how you meet the criteria above to

Advert to expire midnight 27 October 2026

Working Hours

uD83DuDD52 10h00 until midnight 00h00 rotational shifts (Office based)

Candidates must be comfortable working these hours in line with operational requirements.

Professional know how:

Academic:

Grade 12 / Matric

Minimum Experience (External):

• 2 3 Years Operations Manager experience in Digital/ Technical Support.
• Customer service experience

• Contact centre/BPO experience would be advantageous
• Proven track record of good performance