Desk Coordinator (Housekeeping)

Operational Coordination

• Manage the housekeeping desk and act as the central communication point for all housekeeping operations.
• Allocate rooms to Room Attendants and Supervisors based on daily occupancy priority status and operational requirements.
• Monitor and update room status (vacant occupied out of order inspected etc.) in the Property Management System (PMS).
• Track room readiness to ensure alignment with Front Office check-in requirements.

Communication & Liaison

• Coordinate closely with Front Office regarding early check-ins late check-outs VIP arrivals and priority rooms.
• Liaise with Maintenance for room defects follow-ups and status updates.
• Communicate special guest requests (extra amenities special setups) to housekeeping teams.
• Handle internal calls and respond to housekeeping-related guest requests promptly.

Administration & Reporting

• Maintain accurate daily housekeeping reports including:
  • Room assignment sheets
  • Room status discrepancy reports
  • Lost and found register
  • Out-of-order and maintenance logs
• Compile daily productivity reports for housekeeping staff.
• Assist in preparing shift reports and handovers.

Quality Control Support

• Track inspection status of rooms and ensure all rooms are inspected before being released to Front Office.
• Follow up on discrepancies between Front Office and Housekeeping.
• Ensure adherence to cleaning schedules and standards.

Inventory & Control

• Monitor usage and requisition of housekeeping supplies.
• Maintain records of linen movement and stock levels.
• Track and log lost and found items in accordance with hotel procedures.

Guest Service Support

• Ensure all guest requests related to housekeeping are handled efficiently and within service standards.
• Escalate any service delays or issues to the Housekeeping Manager.
• Support VIP room coordination to ensure rooms meet required standards.

Health & Safety Compliance

• Ensure housekeeping operations align with health safety and hygiene standards.
• Report hazards incidents or safety concerns immediately.
• Maintain proper documentation related to incidents and compliance checks.

General Outcomes required

• Accuracy of room status updates.
• Room readiness turnaround time.
• Reduction in room discrepancies.
• Response time to guest requests.
• Communication efficiency between departments.
• Compliance with housekeeping standards and SOPs.

Working Conditions

• Shift-based work including weekends and public holidays.
• Office-based within the housekeeping department.
• High interaction with operational teams and guests.