Delivery and Process Manager

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the worlds best-known brands to acquire engage and retain the most demanding and choice-rich customers. Our unique expertise and insight into high earning frequent travellers help us create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships enrich their travel experiences protect what matters and assist in in times of need.

While specialising in Financial Services Travel and Retail we also support clients in multiple sectors. We have worked with over 90 airlines 20 hotel groups and more than 600 financial institutions and banks with clients including Accor Hotels Air France KLM American Express British Airways Cathay Pacific Diners Club Mandarin Oriental Mastercard Radisson Hotel Group Sephora Visa and Vhi.

We take our 30 years experience working with these kinds of household names in over 170 countries and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass the worlds best known airport experiences programme while we are also the trusted partner behind many of the leading financial services airline and hotel brands reward programmes and loyalty initiatives.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Collinson Insurance part of Collinson Group is looking for an experienced Delivery & Process Manager to lead operational change process governance and continuous improvement initiatives across our Operations function.

This role is suited to someone with strong project delivery stakeholder management and service transition experience within insurance financial services or another regulated environment.

Key Responsibilities:
Lead operational change and process improvement initiatives
Manage onboarding and service transition activities
Drive governance risk management and operational readiness
Maintain operational documentation workflows and audit readiness
Coordinate cross-functional teams across operations technology and commercial functions
Manage project plans RAID logs and delivery activities
Support continuous improvement and operational excellence initiatives

What Were Looking For:
Experience within Insurance Financial Services or regulated sectors
Strong project and change management expertise
Experience in process mapping and continuous improvement (Lean / Six Sigma desirable)
Knowledge of service transition and operational governance
Excellent stakeholder management and communication skills
Experience managing operational risk audit and compliance activities

This is an excellent opportunity to join a growing global organisation and play a key role in shaping operational delivery and business transformation.