Customer Support(Champion)

Customer Support

• Work Arrangement: 100% Remote (Dedicated home office required)
• Target Sourcing Location: Offshore talent pools with high English proficiency (e.g. South Africa Latin America Philippines)
• Working Hours: Full-Time Monday Friday Standard US Business Hours (e.g. 8:00 AM 5:00 PM EST / CST)
• Target Salary: $1500 - $2000
• Hiring Timeline: 3-Week Target (Week 1: Sourcing & Screening; Week 2: Assessments & Interviews; Week 3: Offer & Onboarding)

Our client is a fast-growing service-focused business committed to delivering a seamless high-touch experience to every client. The team values strong customer relationships clear and proactive communication and well-organized operations. As the company continues to scale they are adding a dedicated Customer Champion to manage incoming calls client communications and appointment scheduling.

We are seeking a dedicated enthusiastic and highly organized Customer Champion to serve as the primary point of contact for this remote role you will be responsible for handling inbound calls managing email correspondence resolving client inquiries and coordinating daily scheduling to keep business operations running smoothly.

The ideal candidate is a proactive communicator with excellent problem-solving skills strong technical agility and a genuine passion for delivering exceptional customer service.

• Answer incoming phone calls promptly professionally and warmly.
• Address customer inquiries and provide clear accurate information using a solution-oriented approach.
• Efficiently resolve issues on the spot escalating complex cases to management when necessary.
• Maintain a welcoming empathetic and reassuring phone presence on every call.

• Manage all client email correspondence and digital communication channels with speed and accuracy.
• Follow up with clients to ensure all questions concerns or requests are fully resolved.
• Maintain meticulous up-to-date records of client interactions notes and log histories in the CRM.

• Coordinate and maintain complex appointment calendars for services meetings and team members.
• Proactively confirm reschedule and update appointments to optimize time and resources while accommodating client preferences.
• Monitor calendars daily to prevent scheduling conflicts double bookings or missed appointments.

• Experience: 1 years of prior experience in customer service call center operations client support or virtual administrative roles.
• Communication: Exceptional verbal and written English skills with strong conversational fluency.
• Typing Speed: Proven typing speed of at least 50 WPM with high accuracy.
• Technical Proficiency: High comfort with digital platforms including email management calendar systems cloud office suites and CRM tools.
• Organization & Prioritization: Strong time-management skills with the ability to balance multiple urgent tasks in a fast-paced setting.
• Remote Setup: Dedicated quiet home workspace reliable high-speed internet connection (minimum 25 Mbps) and a noise-canceling USB headset.

• Experience in high-volume phone call and email environments.
• Prior experience with CRM software (e.g. Salesforce HubSpot ActiveCampaign) and VoIP systems (e.g. RingCentral Aircall).
• Demonstrated ability in team calendar and appointment coordination.

• VoIP / Phone Systems: Aircall RingCentral or similar cloud phone software
• Email & Calendar: Google Workspace (Gmail Google Calendar) / Microsoft 365 (Outlook Outlook Calendar)
• CRM & Support: HubSpot Salesforce Zendesk or internal scheduling systems
• Productivity: Google Docs Sheets / Microsoft Word Excel

• First Response Time (FRT) and Resolution Time for incoming calls and emails.
• Client satisfaction (CSAT) ratings and quality assurance scores.
• Scheduling accuracy (zero double-bookings or missed appointments).
• Data accuracy and completeness in client communication logs.