Customer Support Account Manager
Job Location:
Job Location:
Centurion - South Africa
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
7 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you passionate about customer success technical problem-solving and building lasting client relationships
Join a leading multinational organisation where youll play a key role in ensuring exceptional customer support while driving service excellence across your region.
Key Responsibilities:
Key Responsibilities:
- Build and maintain strong relationships with customers and channel partners.
- Resolve complex technical and product-related queries to maximise equipment performance and uptime.
- Lead customer support initiatives and provide expert product and service guidance.
- Deliver customer and partner training to improve technical capability and product knowledge.
- Analyse recurring customer issues and develop effective response strategies.
- Manage warranty and reimbursement processes in line with company policies.
- Maintain accurate CRM records and ensure high-quality customer data.
- Coordinate custom and special orders with internal teams to ensure successful delivery.
- Conduct regular customer reviews to maximise satisfaction and long-term value.
- Identify opportunities to introduce additional products and services that add value to customers.
- Mentor colleagues and contribute to continuous improvement initiatives within the team.
- IT testing and troubleshooting technical issues
- Relevant tertiary qualification (Diploma/ BCom would be ideal).
- Proven experience in customer support account management technical support or a related field.
- Industry: Manufacturing/ Mining/ Construction and similar
- Strong customer relationship management and stakeholder engagement skills.
- Ability to troubleshoot and resolve complex technical issues.
- Experience working with CRM systems.
- Excellent communication presentation and problem-solving abilities.
- Strong planning organisational and reporting skills.
- Proficient computer skills.
- Customer-focused mindset
- Technical troubleshooting and support
- Relationship management
- Commercial awareness
- Planning and organisation
- Analytical thinking
- Strong communication skills
- Team leadership and mentoring
- Attention to detail
- Ability to work independently and collaboratively
Required Experience:
IC
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
