Customer Success Specialist

Division: Software Solutions
Role: Customer Success Specialist
Location: Johannesburg South Africa
Work Arrangement: Hybrid

Job Summary

Help mining companies unlock greater value from industry-leading technology while building trusted customer partnerships that drive long-term success.

Key Selling Points

• Drive customer outcomes across global mining operations
• Blend technical expertise with strategic customer engagement
• Join a market leader shaping the future of mining technology

About Us

We are the worlds leading mining software business bringing together the expertise of Micromine Motion Metrics and Fast2Mine.

Our solutions help mining companies explore design plan and operate more effectively through industry-leading software AI machine vision and automation technologies. From geology and mine planning to fleet performance and operational optimisation we help customers improve productivity efficiency and sustainability across the mining value chain.

Backed by Weirs global reach and resources we combine deep mining expertise with a strong innovation roadmap delivering trusted technology solutions used by mining operations around the world.

The Opportunity

Join Micromine in Johannesburg as a Customer Success Specialist partnering with mining and exploration customers across the AMEE region. This role sits at the intersection of technology customer engagement and business value helping customers maximise the impact of their software investment while strengthening long-term partnerships. Youll play a key role in improving customer outcomes retention and growth across a global technology leader.

The Impact youll have

• Influence how leading mining companies realise value from technology.
• Build trusted relationships with customers across the mining lifecycle.
• Shape customer experiences that strengthen long-term partnerships.
• Gain exposure to global customers teams and industry challenges.
• Contribute to the growth of innovative mining software solutions.

What you need to succeed

• Tertiary qualification in Earth Sciences Mining or Engineering.
• Experience within exploration mining or related operational environments.
• Strong knowledge of geology exploration or mining software workflows.
• Proven ability to build credibility with technical stakeholders.
• Excellent communication and customer relationship skills.
• Analytical mindset with the ability to identify risks and opportunities.

What you can expect from us

• Competitive remuneration
• Hybrid working model
• Career development within a growing global organisation
• 12 weeks paid parental leave (primary and secondary carers)
• Health and wellbeing support including EAP

Apply Now

Are you ready to turn customer relationships into lasting business impact Join Micromine and help mining organisations achieve greater productivity adoption and success through world-class technology solutions.

To learn more visit our website at or LinkedIn Page.

Micromine is dedicated to fostering a diverse and inclusive work environment and we welcome applicants from a variety of backgrounds to apply.

#micromine
#LI-hybrid
#LI-SF1