Customer Success Manager (YT Creator Program)

Position: Customer Success Manager (YouTube Creator Program)
Working Hours: Full-TimeMondayFriday 9:00 AM6:00 PM GMT
Search Location: South Africa Latin America
Salary: 2000 - 2500 USD
: The Final Salary Offer depends on the clients decision interview results and experience

About the Client:

Our client operates an elite high-ticket coaching and accelerator program designed specifically for full-time YouTubers digital creators and media entrepreneurs. By pairing strategic channel strategy with business model executionincluding courses community building and high-ticket offersthe program helps digital creators scale their audience optimize channel monetization and build sustainable online businesses.

To support rapid community growth and free up lead coaching capacity for strategic expansion the organization is seeking a dedicated revenue-driven Customer Success Manager to take complete ownership of client success weekly accountability retention and account growth.

About the Role:

We are seeking a proactive creator-obsessed Customer Success Manager to manage end-to-end client success across a portfolio of 55 active YouTubers and content creators.

In this role you will act as the operational spine and primary accountability coach for clients throughout their 6-month program journey. You will lead client onboarding run structured weekly/bi-weekly accountability check-ins track creator progress against channel metrics and ensure high engagement. Positioned as a revenue-driving partner rather than a traditional support function you will actively own client retention renewal execution high-tier coaching upsells referral generation and past-client reactivation.

The ideal candidate is an engaging results-oriented success manager with 25 years of experience a deep understanding of the YouTube content ecosystem and creator business models and a passion for helping creators win.

Role Responsibilities:

Client Journey & Accountability Coaching

• Lead comprehensive onboarding workflows for incoming creator clients setting expectations account frameworks and milestone goals.
• Manage the structured 6-month client journey (weekly calls for Month 1 bi-weekly calls for Months 23 monthly calls for Months 46).
• Hold 55 creator clients accountable to their weekly video publishing schedules audience growth goals and monetization targets.
• Conduct regular performance check-ins reviewing channel analytics content execution and business model progress.
• Identify client bottlenecks channel blockers or declining engagement early providing proactive support to keep creators on track.

Revenue Generation Retention & Account Growth

• Own account retention and renewal strategies to maximize long-term client lifetime value (LTV).
• Identify high-performing clients ready for advanced growth and execute upsells into higher-tier 1-on-1 coaching packages.
• Build a structured client referral system encouraging satisfied creators to introduce new members to the program.
• Design and execute re-engagement campaigns to reactivate past alumni and past program graduates.
• Monitor client health scores and program sentiment to eliminate churn risks before renewal dates.

Community & Program Operations

• Maintain active engagement and support inside the private client community channels.
• Track client progress call notes channel milestones and account health data systematically within the CRM.
• Gather client testimonials video reviews and case studies to support marketing and sales efforts.
• Collaborate directly with the founder and head coaches to refine curriculum resources and client delivery.

Requirements:

• 25 years of professional experience in customer success account management creator coaching client operations or high-ticket program management.
• Deep domain knowledge of the YouTube ecosystem including content strategy thumbnail/title mechanics retention metrics and creator monetization (courses coaching communities sponsorships).
• Strong understanding of online business models utilized by creators and digital entrepreneurs (high-ticket coaching digital products memberships).
• Proven track record in a revenue-driving CS rolemanaging renewals driving upsells and generating client referrals.
• Exceptional written and verbal English communication skills with high energy emotional intelligence and natural coaching ability.
• Strong organizational skills with the ability to manage accountability cadences for 55 clients simultaneously.
• Self-motivated and comfortable operating independently in a fast-paced remote environment.
• Reliable high-speed internet connection high-quality webcam/microphone setup and a dedicated workspace.

Preferred Qualifications:

• Previous experience as a YouTube creator channel manager video strategist or editor.
• Experience working inside a high-ticket coaching mastermind or online cohort community.
• Practical experience using modern CRM tools community platforms (Skool Circle Discord) and video conferencing software.
• Familiarity with AI research and writing tools (ChatGPT Claude) to streamline client communications and resource creation.

Technology & Tools:

Candidates should be proficient with or capable of quickly mastering:

• Client Community Platforms (Skool Circle Discord)
• CRM & Client Health Tracking Software
• Video Conferencing Platforms (Zoom Loom)
• YouTube Analytics & Channel Tools
• Google Workspace (Docs Sheets Slides)
• Team Communication (Slack WhatsApp)

What This Role Offers:

• Direct partnership with a leading YouTube coach shaping the success of 55 growing creators.
• High-impact revenue-driving responsibility with direct exposure to creator business models.
• Creative fast-paced remote work environment centered on the evolving digital media ecosystem.
• A stable full-time position working consistent GMT business hours.

Ideal Candidate Profile

• The ideal candidate is a high-energy creator-savvy success partner who genuinely loves the YouTube world and understands how creator businesses work.
• They do not just check boxesthey know how to review a creators channel ask the right questions about their content output and hold them accountable when they fall behind. They build authentic trusted relationships with clients celebrate their wins and confidently identify when a creator is ready to upgrade to higher-level coaching or refer a peer.
• Most importantly they take complete ownership of the client basedriving retention keeping engagement high and helping creators scale their businesses every single week.

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.