Customer Service Representative

PURPOSE OF THE ROLE:To provide a courteous prompt and professional administration service to all customers and internal departments and ensure all accounts are administered ROLE:In this exciting role you will: Communicating schedules and order dates to external sales teams and customer orders on the business system receive customer repeat orders with an amendment to the artwork & process through the appropriate work with Estimating and Sales Departments to ensure correct pricing is issued to the customer entered the Business System and a customers request for order amendment confirm the amendment with production and purchasing and issue notice to senior management of any sales projection a concession form for customer trials when required ensuring that no customer trial progresses without either a purchase order from the customer or a concession all received information and documentation to Technical Services with Sales / Key Account Managers to facilitate information transfer with new a communication channel between operation and external sales/the customerAssist the Technical Services Representative to adequately two-way communicate on the status of to all assigned project actions within the defined the production schedule on a daily basis and advise customers of closely with the Production Planner to ensure labels are produced within the timescales required and communicate progress to external sales and customer where manage stock levels for stock customers and ensure the min/max programs are adhered accurate stock and production planning reports to the customer in a timely manner where that all proofs are delivered to the customer in a timely manner and to direct feedback to the relevant departments. Business System to be updated and PDF proofs uploaded the Technical Services Representative with delivering label profile drawings line audit reports and other pre-print service products to the customer in a timely any costings or commercial issues on such products to the Sales & Customer Services Manager for approval before cover across all customer accounts on a day-to-day basis. EDUCATION AND EXPERIENCE:To succeed in this role you will require: Grade 12Diploma in Sales & MarketingSound & credible customer service administration experience (2- 5 years)Experience with business system SAP/RadiusAdaptabilitySelf-confidence/Respect/MotivatedMobilityDependability and ReliabilityProblem solving and Written and Verbal Communication SkillsGood Computer Skills (MS Office)Decisive Insight