Customer Service Representative Citrus Agriculture
Job Location:
Port Elizabeth - South Africa
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Maintain weekly shipment reports for Canadian Far East and Russian customers: vessel data ETAs delays and document status
- Send shipment reports to each receiver and flag delays (e.g. vessels running more than 14 days late) for claims follow-up
- Keep internal planning sheets customer trackers and retail program trackers up to date
- Prepare arrival/mates data and ETAs for the Canadian desk
- Prepare and send invoices and packing lists to receivers; upload documents to shared folders where required
- Perform final document checks so every customer has a complete correct document set (bills of lading packing lists invoices) before arrival
- Upload and check retailer purchase orders in the company system daily; create manual invoices where a retail program requires it
- Save and distribute quality control (QC) reports and sales estimates per shipment
- Prepare sales accounts and push them through to close once containers are fully worked
- Track advances and final payments per consignee; follow up with customers on outstanding dues according to each accounts payment terms and cycle
- Accumulate remittance data from receivers and reconcile it against shipments
- Analyse retailer yield reports and monitor quality claims before closing accounts
- Prepare material for and participate in weekly/regular customer meetings (Canadian receivers and Far East/Russian retail and wholesale customers)
- Handle day-to-day customer queries and requests looping in the commercial team
- Collect customer inventory reports pack out summaries and availability updates to feed the weekly market review
- Coordinate price confirmations with the internal pricing/admin function
- Prepare grower loading and invoicing data
- Support packhouse/grower registration requirements for export market programs
- Remind and chase counterparties for recurring deliverables (e.g. crop reports)
- Grade 12
- Degree in logistics or business administration
- Minimum of 2 years relevant experience gained in the citrus / agriculture export industry
- Export administration / shipping / logistics coordination or customer service experience fresh produce or perishables experience a strong advantage
- Advanced Microsoft Excel: building and maintaining multi-sheet trackers working accurately with large data sets
- Strong written English for daily email correspondence with international customers
- Exeptional attention to detail especially with shipping documents invoices and payment follow-ups
- Knowledge of export documentation (bills of lading packing lists phytosanitary/final docs) will be advantageous
- Experience with an ERP or trade system (the company uses QX) and Dropbox-based document sharing will be advantageous
- Availability for regular scheduled customer meetings across Canadian Far East and Russian time zones; some early-morning (Far East) and afternoon/early-evening (North America) availability needed
Required Skills:
Grade 12 Degree in logistics or business administration Minimum of 2 years relevant experience gained in the citrus / agriculture export industry Export administration / shipping / logistics coordination or customer service experience fresh produce or perishables experience a strong advantage Advanced Microsoft Excel: building and maintaining multi-sheet trackers working accurately with large data sets Strong written English for daily email correspondence with international customers Exceptional attention to detail especially with shipping documents invoices and payment follow-ups Knowledge of export documentation (bills of lading packing lists phytosanitary/final docs) will be advantageous Experience with an ERP or trade system (the company uses QX) and Dropbox-based document sharing will be advantageous Availability for regular scheduled customer meetings across Canadian Far East and Russian time zones; some early-morning (Far East) and afternoon/early-evening (North America) availability needed
Required Education:
Grade 12Degree in logistics or business administration
