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Customer Service Representative
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 September 2026 (14 hours ago)
Posted:
Application Deadline:
21 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Join as an Entry-level Customer Service Representative and be the first point of contact for our valued customers. Help us enhance customer satisfaction by addressing inquiries and providing quick and accurate solutions.
Responsibilities:
Responsibilities:
- Respond to customer queries via phone email and chat promptly.
- Maintain a positive and professional demeanor during all interactions.
- Document customer interactions and update records in our system.
- Collaborate with team members to resolve complex issues.
- Provide feedback on the efficiency of the customer service process.
- Identify and escalate priority issues to the appropriate channels.
Requirements:
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with CRM systems.
- Previous customer service experience is a plus but not required.
- Strong problem-solving skills and attention to detail.
