Customer Service Assistant

At our core were all about giving our customers a journey theyll actually enjoy. If you thrive in a fast-paced problem-solving environment keep reading!

Your Mission:
As our Customer Service Assistant youre not just answering calls and emails youre the champion of our customer experience. This isnt your typical call centre gig with scripts and monotone greetings. Here you get to think on your feet solve problems creatively and leave every customer interaction better than you found it.

Responsibilities:
Engaging with customers across multiple channels including email and phone
Handling day-to-day customer queries with confidence and care
Working closely with internal teams to resolve order issues and follow-ups
Processing refunds and returns accurately and efficiently
Keeping records up to date and tidy
Supporting the wider Customer Service team with admin and ad hoc tasks that keep things running smoothly

Youll Thrive If You:
Enjoy structured admin work and take pride in accuracy
Can juggle multiple tasks without dropping the ball
Stay calm solutions-focused and friendly under pressure
Communicate clearly and professionally
Are comfortable using spreadsheets and digital tools

You Bring:
2 years in customer service retail or hospitality (youve been around the block)
Matric Yes.
Bonus if youve got a diploma or degree but personality > paperwork
Dont mind sharing office space with the occasional four-legged colleague (pet friendly office).

The Hard Truth: Not For Everyone

• Emotional Discipline: Customers will be frustrated and they wont always be polite. You have to remain professional and calm even when they are not. If you take difficult interactions personally this will be a tough shift.

• Small Team High Impact: We are not a massive call center where you are just a number. We are a small high-performance team where your individual work directly affects our commercial success. There is no script to hide behind and no one to pass the buck to.

• Constant Context-Switching: You will be managing emails live chats and phones simultaneously. If you find it difficult to stay organized while being interrupted this role will feel overwhelming.

• The Admin Reality: A big chunk of this job is repetitive data entry and chasing details. It is not all high-level problem solving. If you find routine admin and doing the basics boring you will struggle to keep up with our standards.

MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.