Customer Service and Resource Recovery Operator (Internal Only)

• Permanent full-time position available 38 hours per week

City of Newcastle (CN) is seeking a Customer Service Resource and Recovery Operator to provide high-level customer service standards and cleanliness to our community members whilst maximising the recovery of target resources and reducing waste to landfill at our Resource Recovery Centre at our Summerhill Waste Management Centre.

As the Customer Service and Resource Recovery Operator you will be seen as the champion of recovery recycling and improving our environment and one of the main interaction points for our customers providing education on ways to reduce waste to landfill and promoting sustainable practices whilst assisting in giving directions to how our visitors can safely reach the appropriate disposal and recycling locations.

With a keen eye for detail and your loader excavator and hook truck operation experience you will be able identify and extract recoverable materials from the waste stream to avoid landfill and sorting these nominated materials into their designated locations resulting in reduction of cost to CN our customers and the environment.

Find out more about your new career by viewing the position descriptionhere.

We champion inclusion so that everyone is valued and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles backgrounds experiences and perspectives are valued encouraged and respected.

People with diverse lived experiences (including but not limited to Aboriginal and Torres Strait Islander Australians people with diverse gender identities and sexualities people from different cultural racial ethnic religious and linguistic backgrounds people with disability carers and veterans) are encouraged to apply.

Application Closing Date: Wednesday 21 October 2026

Remuneration: $73704.05 17.5% annual leave loading yearly payment 12% Superannuation per annum for a 38-hour week

Contact: Matthew Franks - Customer Service & Resource Recovery Team Leader -

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.