CUSTOMER SERVICE AGENT FRENCH SPEAKING

• Provide a reliable and trustworthy customer service
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the clients products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards policies and procedures.

Qualifications :

• Minimum requirement Grade 12
• Minimum of 6-12 months customer service experience
• Minimum of 6 12 months call centre experience

Additional Information :

Required Skills:

• Computer literacy
• Proficient in MS Word Email and good typing speed
• Neutral accent with excellent verbal and written in Dutch and English

Competencies:

• Customer orientation
• Results Driven
• Quality focus
• Planning organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

Remote Work :

No

Employment Type :

Full-time