Customer Service Agent
Job Location:
East London - South Africa
Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are looking for a skilled and passionate Customer Service Agent to join our team. As a Customer Service Agent you will be responsible for providing excellent customer service to our clients through various channels including in-store online and social media. You will assist with laybye/deposit applications TV license applications customer invoicing and after-sales service.
Responsibilities:
- Assist customers with after sales queries and complaints ensuring professional and timely resolutions
- Assist customers with in-store and online queries related to our products and services
- Respond to customer inquiries and complaints via social media channels
- Process laybye/deposit applications and TV license applications for customers
- Assist with customer invoicing
- Ensure that customers are satisfied with our products and services
- Ensure a positive customer experience by being friendly approachable and attentive
- Maintain accurate records of all customer interactions and transactions
- Identify and escalate any issues or concerns that require further attention
- Keep up to date with the latest product and service offerings and company policies
- Collaborate with other departments to ensure seamless customer experience
- High school matric or equivalent
- Emotionally mature to handle conflicts
- Excellent verbal and written communication skills
- Ability to work well under pressure in a fast-paced environment
- Strong problem-solving skills and ability to think on your feet
- Ability to multitask and manage multiple priorities simultaneously
- Basic computer skills and experience using social media platforms
- Previous customer service experience is preferred
- Provident Fund
- Medical Insurance
Required Skills:
Requirements Previous retail sales experience (2 years preferred). Ability to learn technical aspects of products and communicate these effectively. Proven ability to drive sales and meet targets. Strong administrative skills. Excellent customer service and problem-solving abilities. Strong organizational and multitasking skills. Matric certificate (Retail/Business qualifications advantageous).
