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Customer Service Administrator, Gqeberha
Job Location:
Job Location:
Port Elizabeth - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 August 2026 (20 days ago)
Posted:
Application Deadline:
27 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Reference: EL003349-Janin-1
We are seeking a Customer Service Administrator for a permanent vacancy based in Gqeberha Eastern Cape
We are seeking a Customer Service Administrator for a permanent vacancy based in Gqeberha Eastern Cape
Duties & Responsibilities
Applicants are required to meet the following criteria:
Customer Service Coordination:
Supply Chain & Stock Control:
Distribution & Logistics:
Health Safety & Quality:
Office Support & Communication:
Salary: Market related
To apply email detailed CV and supporting documentation through to
If you have not received a response within 7 working days please consider your application unsuccessful
- Grade 12 / Matric; Administrative / Customer Service certificate or qualification advantageous.
- 3 years experience in a similar customer service and administrative role
- Experience with Syspro or a similar ERP system; generating quotes loading sales orders invoicing
- Exceptional administrative and filing skills - essential
- Experience liaising directly with customers including dealing with customer queries and complaints
- Basic experience with stock management to prevent wastages
- Distribution & Logistics skills & valid drivers license
- Intermediate knowledge of MS Office & virtual programs (MS Teams Zoom etc.) & ERP - Syspro
- Customer Service Orientated; Accuracy / Attention to Detail
- Planning & Organising; Time Management
- Problem-solving & systematic
- Financial Aptitude & professional Verbal & Written Communication Skills
- Ability to work in a team (e.g. Sales and Warehouse)
Customer Service Coordination:
- Direct liaison between the sales force customers and company supply chain to fill all internal and external customer orders; Receiving processing and distribution of all customer orders placed & follow up on any back orders
- Generate customer quotes sales orders and tax invoices; Generate FOL documents for any installations and manage the document process
- Handling of customer queries and complaints ensure resolution
- Maintain effective working relationships with sales force; regular client feedback
- Attend to incoming calls from customers and walk-in customers.
- Maintain a delivery note register for all manual orders and Reps deliveries ensuring all PODs are returned timeously and filed away
- Ensure all customer returns are noted on the GRV and submitted to manager
Supply Chain & Stock Control:
- Generate goods received notes return notes; Handling of supplier queries
- Track incoming orders and follow up on back orders
- Manage the receiving of products from suppliers and maintain related receipt documents
- Ensure any supplier returns are noted on the RTS and submitted to Finance
- Assist with stock control and stock forecasting; month end stock counts and stock balancing
- Report on stock that is close to expiry and on slow moving stock
- Timeously alert management to requirements for chemicals and other related products to ensure that sufficient stock is available for incoming orders
Distribution & Logistics:
- Plan Customer & Regional deliveries in line with a route plan
- Oversee and assist with the picking of stock where required and manage the load and dispatch process in line with client requirements
- Liaise with transport companies service providers & sales representatives to ensure deliveries
- Manage the routes and logistics to ensure deliveries to clients and minimum cost to Company
- Ensure all deliveries are loaded according to the loading process with a manifest
- Ensure on the drivers return that all PODs are handed in and reconciled against the trip sheet noting any Receipts and GRVs on the Trip sheet
Health Safety & Quality:
- Comply with Company Health and Safety Rules and Use Personal Protective Equipment (PPE)
- Execute tasks in a safe and careful manner; maintain good housekeeping ensure chemical products are safely stacked and stored
- Administering the Company quality program in accordance with customer and Company requirements.
- Assist with reporting and managing Product Non-Conformances; quality and safety instructions and requirements in accordance with Company needs
- Assist with various administrative tasks regarding product labels product information documents and all other safety and quality management templates for the Product Portfolio
- Check that all stock leaving the store has the required sheets
- Assist with arranging of tests on various products; manage database in support of the product
Office Support & Communication:
- Assist with procurement of consumable / office items; regularly report on customer stock and delivery matters
- Manage data / information at warehouse; immediately flag any risks/liability to Company
- Control and reconciling of Petty Cash to HO timeously; assist with banking when required
Salary: Market related
To apply email detailed CV and supporting documentation through to
If you have not received a response within 7 working days please consider your application unsuccessful
Required Experience:
Unclear Seniority
