Customer Service Administrator

SUMMARY

SUMMARY

Start your next chapter with an organisation that makes a real difference in peoples working lives.
If youre passionate about service confident dealing with people from all walks of life and thrive in a role where every day brings a new challenge this position is for you.

Our client is looking to employ a highly organised Client Service Administrator

RESPONSIBILITIES

Client & Case Administration

• Assisted employers and employees with queries documentation inspections and disputes.
• Managed case records and escalated unresolved matters where required.

Claims & Benefits Processing

• Processed pension funeral death disability medical aid sick fund and leave pay claims.

Compliance Administration

• Captured complaints and site visit information on internal systems.
• Issued compliance orders and conducted follow-ups with employers.
• Prepared and updated non-compliance case documentation.

Data & Systems Management

• Maintained accurate records and updated stakeholder information.
• Scanned printed and prepared documents for designated agents.

Stakeholder Liaison

• Engaged with employers and employees to resolve compliance and dispute matters.
• Assisted with employer and employee registrations and ad hoc compliance support.

MINIMUM REQUIREMENTS

• Matric / Grade 12 is must!
• Higher Certificate / Diploma / Degree in Finance Human Resources or Business Management is a must!
• Proficient in English and Afrikaans is non-negotiable
• Ability to manage and deescalate difficult client interactions professionally
• Ability to work independently and take accountability for tasks
• 1-2 years experience in a customer service environment
• Computer literate on MS Office Suite

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