Customer Relations Manager

Overall Purpose of the job:
Attain new accounts for the business in line with Targets as set from time to time
Ensure clients needs and expectations are met by the business
Maintain knowledge and awareness of competing products/services discount and pricing
structures and overall strengths and weaknesses in order to determine how best to service
and motivate accounts to stay with the business and create new customer relationships
Ensure profitable sales volume and strategic objective targets are met
Assess clarify and validate the consumers needs on an ongoing basis maintaining high
customer satisfaction ratings that are up to the businesss standards
Work closely with the customer support and resource management departments in an
effort to meet customer performance objectives as well as the customers expectations
through complimentary cross-functional efforts
Regular follow up of orders
Assist with timely collections of outstanding invoices
Managing any issues that may arise with both internal and external customers
Help develop initiatives to increase customer satisfaction and retention
Assist the Companys management with company-wide strategic planning
Ensure works are executed as per company policies and procedure
Prepares detailed reports dependent on each consumers requirements

Minimum qualifications and experience:
Matric / Grade 12
Relevant qualification/degree advantageous
Minimum 3 years experience
Excellent verbal and written communication skills
Computer Literate (MS Office Excel PowerPoint)
Great Interpersonal Skill

Attributes:
Action orientated
Time Management
Planning and Organizing
Attention to detail
Problem Solving
Analytical
Be comfortable with working in a fast paced and pressurised environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.