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Customer Liaison Officer
Job Location:
Job Location:
Bloemfontein - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A Customer Liaison Officer from a manufacturing environment is needed in Bloemfontein (Freestate).
Reporting to the Industrial Business Development Manager.
Key Responsibilities:
Please submit your detailed CV qualifications a recent head & shoulders photo and contactable references.
Should you not hear back within 2 weeks please consider your application unsuccessful.
Key Responsibilities:
- Deliver professional efficient and courteous service to customers via telephone and email.
- Resolve customer queries promptly aiming for first-time resolution wherever possible.
- Process customer orders accurately using SAP while ensuring stock availability and customer credit status.
- Coordinate closely with Business Representatives Warehouse Distribution and Logistics teams to ensure timely order fulfilment.
- Keep customers informed regarding order status delivery schedules and any delays.
- Process customer claims returns rotations and check-and-charge transactions in accordance with company procedures.
- Prepare quotations and respond to ad hoc customer requests.
- Maintain accurate customer records calling schedules and order documentation.
- Build strong working relationships with both internal departments and external customers.
- Ensure compliance with company policies procedures and quality standards.
- Assist with cost control by minimising errors reducing waste and supporting efficient resource utilisation.
- Certificate in Customer Service Marketing Exports or a related qualification (NQF 5).
- Up to 3 years customer service or Customer Liaison experience within a manufacturing environment.
- Experience processing customer orders and handling customer queries.
- Computer literate with strong MS Office skills.
- Working knowledge of SAP is essential.
- Excellent telephone etiquette and professional communication skills.
- Strong administrative skills with exceptional attention to detail.
- Must come from a manufacturing environment
- Customer-focused with a service-driven attitude.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical ability.
- Proactive and action oriented.
- Well organised with good planning and time management skills.
- Flexible and adaptable in a fast-paced environment.
- Resilient and able to remain calm under pressure.
- High levels of accuracy integrity and accountability.
- Strong team player with the ability to build positive working relationships.
Please submit your detailed CV qualifications a recent head & shoulders photo and contactable references.
Should you not hear back within 2 weeks please consider your application unsuccessful.
Required Experience:
Unclear Seniority
About Company
West Coast Personnel, Recruitment Agency Cape Town. We find employers the right candidates to enhance theirs staff complement with rigorous employee vetting.
