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Customer Experience Lead
Job Location:
Job Location:
Centurion - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 August 2026 (Yesterday)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Our client in the Telecoms sector is looking for a Customer Experience Lead on a contract durations of 6 to 12 months.
Role Purpose
Lead customer transformation and experience design across customer segments and channels ensuring integrated digital-first customer journeys and consistent experiences across Consumer SMB and Enterprise environments.
Role Purpose
Lead customer transformation and experience design across customer segments and channels ensuring integrated digital-first customer journeys and consistent experiences across Consumer SMB and Enterprise environments.
Key Responsibilities
- Lead customer experience transformation.
- Design end-to-end customer journeys.
- Develop customer journey blueprints.
- Conduct UX research and customer insight analysis.
- Define customer experience and service design standards.
- Design omnichannel experiences across web mobile retail contact centre USSD and digital channels.
- Lead prototype development and validation.
- Identify customer pain points and opportunities for simplification.
- Drive digital-first journey design.
- Develop customer experience KPIs.
- Collaborate with Product Marketing Technology Data and BSS teams.
- Ensure customer journeys are aligned with business and transformation objectives.
- Bachelors degree in UX Design Marketing Business IT or related discipline.
- 810 years CX UX service design or digital transformation experience.
- Telecommunications experience preferred.
- Strong omnichannel and digital customer journey experience.
- Experience with customer journey mapping and service design.
- Experience working within Agile transformation environments.
- Strong stakeholder engagement and facilitation skills.
About Company
With 15 years of experience in the Telecommunications and Financial Services industry in Africa and the Middle East, we are experts at supporting our clients through their digital transformation journeys. We believe in blending traditional methods with cutting-edge strategies to drive ... View more
