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CRM Manager
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 August 2026 (22 hours ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
CRM Managers: what if your next move wasnt just another customer marketing role... but an opportunity to shape customer experiences drive retention and deliver measurable business growth through data-driven CRM strategies
Our clients leading players across the Digital Retail Financial Services E-commerce and Consumer sectors are consistently looking for top-tier CRM professionals to drive customer engagement loyalty and business growth and I am looking to engage with top talent in this niche for our talent pool. This could be an opportunity to position yourself for future career opportunities with organisations that value CRM expertise and offer exciting career growth exposure to diverse customer journeys and the chance to make a real commercial impact.
Our clients leading players across the Digital Retail Financial Services E-commerce and Consumer sectors are consistently looking for top-tier CRM professionals to drive customer engagement loyalty and business growth and I am looking to engage with top talent in this niche for our talent pool. This could be an opportunity to position yourself for future career opportunities with organisations that value CRM expertise and offer exciting career growth exposure to diverse customer journeys and the chance to make a real commercial impact.
Expect opportunities that may include:
- Developing and executing CRM strategies aligned with business objectives and customer lifecycle goals
- Managing customer engagement programmes across email SMS push notifications in-app messaging and other digital communication channels
- Designing and optimising automated customer journeys segmentation strategies and personalised campaigns
- Analysing customer behaviour campaign performance and lifecycle metrics to identify opportunities for optimisation and growth
- Driving customer acquisition retention reactivation loyalty and customer lifetime value initiatives
- Managing CRM platforms and marketing automation systems to ensure efficient campaign execution and data integrity
- Collaborating with Marketing Digital Product Sales and Data teams to deliver integrated customer experiences
- Conducting A/B testing on messaging creative offers and customer journeys to improve campaign performance
- Developing dashboards and reporting frameworks to provide actionable insights to key stakeholders
- Ensuring CRM activities comply with data privacy regulations and industry best practices
- Staying up to date with CRM trends customer engagement strategies and marketing technology innovations
Job Experience and Skills Typically Required:
Education:
- Diploma or Degree in Marketing Business Communications Digital Marketing Commerce or a related field
Experience:
- Minimum 5 years of experience in CRM Customer Marketing Lifecycle Marketing Retention Marketing or Marketing Automation
- Proven track record of developing and executing successful CRM and customer engagement strategies
- Experience managing customer segmentation automated journeys and personalised marketing campaigns
- Experience working with CRM and marketing automation platforms such as Salesforce Marketing Cloud HubSpot Braze Klaviyo Microsoft Dynamics Adobe Campaign or similar platforms
- Experience analysing campaign performance and customer data to drive continuous optimisation and commercial outcomes
Skills:
- Strong knowledge of CRM strategy customer lifecycle management segmentation and personalisation
- Proficiency in CRM platforms marketing automation tools and campaign management.
- Strong analytical skills with experience interpreting customer data campaign performance and retention metrics
- Understanding of customer journey mapping audience segmentation A/B testing and campaign optimisation
- Excellent communication stakeholder management and cross-functional collaboration skills
- Strong attention to detail project management and problem-solving abilities.
- Experience with SQL Power BI Tableau Google Analytics or other reporting and visualisation tools will be advantageous.
- Salesforce HubSpot Braze or other CRM platform certifications will be advantageous.
Apply now!
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If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles and positions.
Required Experience:
Manager
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
