Credit Control Manager
Job Location:
Port Elizabeth - South Africa
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Oversee daily operations across all collection channels (call centre and legal collections)
- Ensure collection strategies are executed efficiently to meet or exceed recovery targets
- Monitor and manage operational costs productivity and resource allocation
- Implement and refine operational workflows to improve efficiency and scalability
- Define track and report on key operational KPIs (e.g. collection rates contact ratios PTP conversion cost-to-collect)
- Analyse performance data and implement corrective actions where required
- Drive continuous improvement initiatives based on data driven insights
- Ensure full compliance with applicable legislation and regulations including:
- National Credit Act (NCA)
- Council for Debt Collectors (CDC) rules
- Protection of Personal Information Act (POPIA)
- Consumer Protection Act (CPA)
- Lead mentor and develop team leaders and operational staff
- Set performance objectives conduct performance reviews and manage disciplinary processes where necessary
- Foster a high-performance ethical and customer-centric culture
- Support recruitment onboarding and training of operational staff
- Grade 12
- Bachelors degree in Business Management Operations Management Finance or a related field will be advantageous
- Relevant debt collection or credit management certifications will be advantageous
- Minimum 5 years experience in a debt collection credit or financial services environment
- Minimum 3 years experience in a senior operational or management role
- Proven experience managing large operational teams and complex workflows
- Strong understanding of South African debt collection legislation and regulatory frameworks
- Proficient in collections systems reporting tools and Microsoft Excel
- Advanced Microsoft Excel skills
Required Skills:
Grade 12 Bachelors degree in Business Management Operations Management Finance or a related field will be advantageous Relevant debt collection or credit management certifications will be advantageous Minimum 5 years experience in a debt collection credit or financial services environment Minimum 3 years experience in a senior operational or management role Proven experience managing large operational teams and complex workflows Strong understanding of South African debt collection legislation and regulatory frameworks Proficient in collections systems reporting tools and Microsoft Excel Advanced Microsoft Excel skills
Required Education:
Grade 12Bachelors degree in Business Management Operations Management Finance or a related field will be advantageousRelevant debt collection or credit management certifications will be advantageous
