Courier Controller

Join Our Mission at Takealot Fulfilment Solutions We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.

Who Were Looking For:

Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective mission.

Purpose of the role: Manage services and relationships with the assigned courierservice providers. Adhere to SLAs to ensure that servicedelivery is in accordance with customer expectations.

This position reports to the Courier Service Manager

Your responsibilities can include:

• Manage services provided by courier service providersensuring service levels are met.
• Plan schedule assign inspect record and organisedistribution operations as per agreed customer SLAs
• Maintain Standard Operating Procedures for thedepartment ensuring regular reviews of SOPs andidentify areas where SOPs can be improved andimplement changes accordingly
• Daily manage all assigned deliveries and highlightproblems to clients and follow through until resolved.
• Daily manage interfaces to ensure alignment betweencourier systems and company systems ensuring dataintegrity of information used.
• Report analyze record and measure all failed deliveriesand problem parcels to identify trends and root causes.
• Maintaining good relationships and manage services ofservice providers and giving formally measuredfeedback
• Examine claims for loss or damage and send tomanager for approval of processing.
• Reconciling of transport account to the agreed monthlyrates and ensure that requirements have been met andrecommend payment amount to Courier Manager.
• Continuously seeking innovative courier solutions for ourclients to provide a more encompassed service to ourclients.

Qualifications and experience:

• Post Matric Qualification in logistics or relevant
• At least 3 years in a distribution and 3PL environment
• Proficiency in relevant software applications and packagesComputer Literacy Prior of knowledge & keeping abreast oftransport legislative requirements

Attributes required :

• Able to work under pressure & project a professional image ofthe company
• Planning and organising Conflict resolution
• Problem solving skills Patient supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
• Flexible and open towards change
• Relationship-building skills
• Attention to detail/Quality of output
• Communication: Verbal
  Communication: Written
• Methodical Analytical skills
• Advanced numerical skills
• Goal orientated and motivated to succeed
• Assertive
• Interpersonal skills

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.

More than just a job we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable scalable solutions that make a difference across South Africas e-commerce landscape.