Consumer Care Learner

Why this role is critical to us 
Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with 
clients regarding queries. Monitors company administration procedures for the division like enrolments of new members in 
addition to any changes in service and products. Updating of Systems and correspondence. 
To provide consumers with their personal credit reports. Logs investigates and resolves consumer disputes related to 
consumers personal credit reports. 

What youll need to bring to the party 
Initiative and Responsibility 
People Management 
Execution 
Analysis and Judgment 
Innovation 
Effective Communication 
Constructive Teamwork 
Target Driven  
Customer Focus 
Accounting 
Familiarity with Ticket logging/tracking system 
Advance Microsoft Office (Word Excel and PowerPoint) 

What youll be doing  
Customer Service 
Logging  
Investigations 
Closure 
My Credit Check 

Qualifications :

• Grade 12 / NQF level 4
• Customer Service Certificate
• Contact Centre Experience
• Customer Service experience and track record.

Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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Remote Work :

No

Employment Type :

Full-time