Consultant, Servicing

To ensure that customer service requests complaints and queries received are acknowledged understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g. Network subscriber billing development). To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff. Act as a subject matter expert on at least 1 Insurance Product as a skill and the other Insurance Products under supervision.

Qualifications :

Type of Qualification: NQF 5
Field of Study: FAIS - Short Term Insurance

Experience Required
Client Coverage
Insurance and Asset Management

3-4 years experience in Banking Operations Channel Call Centre Helpdesk service support Project implementation and management.

Additional Information :

Behavioural Competencies:

• Checking Things
• Conveying Self-Confidence
• Producing Output
• Resolving Conflict
• Showing Composure
• Taking Action
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Product Related Systems (Consumer Banking)
• Risk Management

Remote Work :

No

Employment Type :

Full-time