Consultant, HOC Claims

To manage assess and finalise motor insurance claims in accordance with policy terms regulatory requirements and company standards. The role focuses on delivering a fair customer experience while mitigating risk and proactively identifying and addressing fraudulent claims.

Qualifications :

Type of Qualification: Diploma
Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required
The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant.

Additional Information :

Behavioural Competencies:

• Customer-centric and service-driven
• Resilient adaptable and able to perform under pressure
• Highly analytical with strong problem-solving ability
• Decisive assertive and confident
• Ethical fair and demonstrates high integrity
• Proactive accountable and reliable team player
• Organized punctual and target-driven

Technical Competencies:

• Excellent verbal and written communication skills
• Strong understanding of short-term motor insurance products and policy interpretation
• Risk and cost management awareness and application
• Computer literacy (Microsoft Office Suite and Office 365)
• Analytical capability and attention to detail
• Fraud detection investigative analysis and reporting capability

Remote Work :

No

Employment Type :

Full-time