Compliance Specialist (Screening)

MRI Softwares Compliance team protects organizations and their stakeholders through rigorous compliant background screening processes. We are seeking alegal professionalto provide support and guidance for MRIs U.S. resident and tenant background screening business. You will serve as a trusted partner to internal teamsexternal clientsand individuals being screenedmanaging disputes under theU.S. Fair Credit Reporting Act and criminal reporting statutes handling background report inquiriesmaintainingstandard operating proceduresand ensuring regulatory compliance. This role offers meaningful impact:youllindependently manage a high-volume caseload collaborate with court systems and internal stakeholders and help uphold the accuracy and reliability of criminal record information that organizations rely on for critical decisions.

KEY RESPONSIBILITIES:

• Research analyze andcreate/update easy-to-follow Standard Operating Proceduresfor application ofUnited States criminal historyand credit reporting regulations(including without limitationFCRAnationwide criminal court records sex offender registry recordsfingerprint recordshousing court cases terrorist watch list records and federal most wanted records)

• Interpret complex and escalated background check results to return the compliant resultusing internal andthird partyplatforms law enforcementagenciesand court records

• Handle email and telephonic legal queries from clients and consumers; return client calls

• Investigate and resolve discrepancies inconsistencies or red flags that arise during the verification process

• Audit log and present reports with respect to completed screens to ensure compliance with standard operating procedures

• Own the end-to-end disputes process: reviewdispute documentation received telephonically or via emailprovidelegal guidance liaise with consumers and clients to collect credible evidence close disputes fairly based on evidence and regulatory requirements and coordinate withcredit bureausto update or remove listings as appropriate

• Provide training to members of the screening requirements on all legal documentation and where amendments are to bemade amendsuch clausesin accordance withcurrent legislation

• Work together with other departments as well as external auditors and contractors to ensure that MRI Credit Bureaumaintainsits regulatory compliance in terms of the National Credit Act

• Maintainaccurateand confidential recordswithin systems of record handling sensitive information with discretion and integrity

• Maintain and meet operational metrics and service level agreements

• Performadditionalduties as assigned

MINIMUM QUALIFICATIONS:

• LLB and Articles of ClerkshiporNationalDiploma in Law (Paralegal Studies) and aBachelor in Paralegal Studies

• 1-3 years of relevant experience in background screening customer service data entry or administrative support

• Exceptional attention to detail and accuracy

• Demonstrated ability to handlehighly sensitiveand confidential information with discretion and integrity

• Strong verbal and written communication skills including the ability to write clearly succinctly and persuasively for varied audiences

• Proficiencywith Microsoft Office Suite online databases public record search engines criminal justice databases and investigative research tools

• Ability to work independently multi-task and manage a high-volume caseload with resilience and persistence

• Professional skepticism critical thinking and analytical skills to assess information credibility and generate workable solutions to problems and disputes

• Strong interpersonal skills: ability to work effectively in a team build relationships manage conflict and gain agreement from stakeholders

• Strong planning and organizational skills with the ability to set clearobjectives manage time effectively and deliver results that meet client expectations