ComplaintsEscalations Agent (UK Campaign)

Our client a global leader in customer experience solutions is looking for enthusiastic and customer-focused Customer Service Consultants to join their international team. If you have experience supporting international customers and thrive in a fast-paced environment wed love to hear from you!

• Deliver exceptional customer service via phone.
• Resolve customer queries efficiently and professionally.
• Accurately capture customer information and interactions.
• Meet quality productivity and customer satisfaction targets.
• Build positive relationships with customers while representing the brand.

• Minimum 6 months of escalations experience within a call centre.
• Excellent English communication skills (spoken and written).
• Strong problem-solving and customer service skills.
• Comfortable working rotational shifts aligned to UK hours (Monday Sunday).
• Ability to work full-time from the Cape Town CBD office.

If youre passionate about delivering world-class customer service and are looking to grow your career with a leading international organisation wed love to hear from you!