Commercial Assistant

To provide administrative analytical and coordination support to the Commercial Director ensuring efficient execution of commercial activities accurate reporting customer service excellence and effective communication across internal and external stakeholders.

Required Skills:

Commercial Administration

• Manage the Commercial Directors calendar meetings travel arrangements and action lists.
• Assist with coordination of Commercial Directors reports planning and approvals.
• Prepare meeting agendas presentations minutes and follow-up actions.
• Maintain commercial records contracts pricing schedules and customer documentation.
• Assist with preparation of commercial reports and presentations for management and board meetings.

Sales Support

• Coordinate customer enquiries and ensure timely responses.
• Assist with preparation and distribution of quotations contracts and customer agreements.
• Track sales opportunities and maintain customer databases.
• Monitor progress against sales targets and provide monthly performance reports.

Reporting and Analysis

• Compile weekly and monthly commercial reports.
• Analyze volumes revenue margins and customer profitability.
• Maintain commercial dashboards and KPI reports.
• Assist with budget preparation and forecasting processes.
• Prepare customer and product performance analyses.

Customer Relationship Support

• Serve as a central communication point for customers and internal stakeholders.
• Coordinate customer visits and business reviews.
• Support resolution of customer complaints and service issues.
• Maintain accurate customer information and correspondence records.

Project Coordination

• Track commercial projects and strategic initiatives.
• Monitor action plans and follow up with responsible parties.
• Coordinate cross-functional activities involving sales supply chain finance marketing and operations.
• Assist with implementation of new commercial processes and systems.

Pricing and Contract Administration

• Maintain pricing databases and customer price lists.
• Ensure approved pricing is communicated accurately.
• Assist with preparation and administration of customer contracts.
• Monitor contract renewal dates and customer commitments.

Market Intelligence

• Gather competitor and market information.
• Monitor industry trends and customer developments.
• Assist with preparation of market and business intelligence reports.
• Support strategic planning activities with relevant data.

Event and Marketing Support

• Coordinate trade shows customer events and exhibitions.
• Assist with marketing campaign administration.
• Prepare customer communication material when required.
• Manage promotional inventory and customer samples.

Office Management

• Responsible for office management and cost control

Health and Safety

• Participate in safety forums and attend relevant training/programmes
• Report all safety incidents to the relevant people
• Comply with safety policies and procedures
• Always wear protective clothing (where applicable)