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Collections Coach
Job Location:
Job Location:
Rosebank - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
2 July 2026 (30+ days ago)
Posted:
Application Deadline:
22 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Introduction
We are looking for an experienced and results-driven Collections Coach to join our team. As a Collections Coach you will be responsible for coaching and developing collections agents to improve performance maximise collections maintain quality standards and ensure compliance with company policies and regulatory requirements.
Duties & Responsibilities
- Coach and mentor collections agents to improve performance and productivity.
- Monitor and analyse individual and team performance against KPIs.
- Conduct call evaluations and provide constructive feedback.
- Identify training needs and facilitate ongoing development.
- Promote compliance with company policies and regulatory requirements.
- Ensure that quality assurance is applied in an independent objective and neutral manner.
Desired Experience & Qualification
- National Senior Certificate / Grade 12
- 2-3 years in a collections call centre.
- At least 1 years experience in a coaching mentoring or leadership role.
- Strong knowledge of collections processes performance management and quality assurance.
- Excellent communication coaching and interpersonal skills.
- Proficiency in Microsoft Office and Call centre systems.
Please send your updated CV to
