Client Admin & Enrollment Coordiantor

Role: Client Admin & Enrollment Coordinator (Test Prep & Tutoring)

Priority Location: South Africa and Latin America

Working Hours: 9AM - 5PM (Mon - Fri) EST

Salary Range: $2000 - $3500 USD ($) per month
(The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)

Type of contract: Independent Contractor

Type of job: Remote

About the Role:

Were a growing test prep and tutoring company with 23 tutors and around 500 hours of sessions every week plus group classes and mock tests. We help students prepare for the SAT and ACT and we pride ourselves on a personal high-touch experience for every family.

Were looking for a warm upbeat and polished Client Admin to be the first voice parents hear when they reach out. Youll guide families through their options answer their questions with confidence and help them enroll in the right program. This is a phone-heavy people-first role for someone who loves building rapport and making stressed parents feel heard and supported.

What You Will Do:

Parent Consultations & Enrollment

• Speak with parents by phone and video call to understand their childs goals starting scores and needs.
• Explain our programs and options clearly including in-person vs. virtual one-on-one vs. group classes and mock tests.
• Walk parents through recent changes to the SAT (now fully digital) and the ACTs new format and answer questions about test dates scoring and timelines.
• Act as a knowledgeable consultative guide so families feel confident theyre in good hands.
• Recommend the right tutoring package and enroll families sending payment links for them to complete.

Reading the Room

• Adapt to each parents style. Some want quick efficient answers; others want to talk things through before committing.
• Bring warmth and empathy to every call especially with parents who are anxious about their childs scores.

Client Records & Scheduling

• Keep detailed accurate notes on each family including scheduling preferences and contact details for different parents.
• Manage and update tutor and student calendars.
• Clean up and maintain client data so records stay organized and current.

Calendar Buildout & Admin Support (during slower periods)

• Build out tutor calendars in Google Calendar several months in advance.
• Help with other ongoing admin and maintenance tasks as needed.

Qualifications & Skills:

• 2 years of experience in client-facing sales enrollment admissions customer service or a similar phone-based role.
• Experience in education tutoring or test prep is a big plus.
• Excellent spoken and written English with a clear natural accent-neutral phone manner.
• A genuinely warm upbeat and empathetic personality.
• Strong rapport-building and consultative communication skills.
• Highly organized and detail-oriented with strong note-taking habits.
• Comfortable learning a detailed knowledge base (we provide full training through our internal guide).
• Proficient with Google Workspace especially Google Calendar.
• Strong typing speed and comfort working across multiple tools.

What We Offer:

• Full-time remote position.
• Monthly compensation of $2000$3500 based on experience.
• Comprehensive training to help you become an expert in test prep.
• The chance to make a real difference for families during a stressful time.