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Claims Handler
Job Location:
Job Location:
Newcastle - South Africa
Yearly Salary:
ZAR 27200 - 27200
Yearly Salary:
Posted:
18 September 2026 (9 hours ago)
Posted:
Application Deadline:
16 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
General information
Job Title
Claims Handler
Ref #
9622
Location
Newcastle - Q8 Building Quorum Business Park Longbenton NE12 8BU
Department
Total Loss
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published
0
Serving our customers communities and planet a little better every day.
Claims Handler Total Loss
Salary:From 27200 annual bonus & benefits
Work Level:1
Location:Newcastle (Hybrid)
Office Attendance:Monday Friday 09:00 17:00. Youll start your journey with 6-8 weeks of training to give you the best start and tools in your career. Training will be office based. Once competent in role youll have the opportunity to move to hybrid working if certain criteria are met.
Closing Date: Applications close on 25th September 2026 at note this date may change due to business requirements.
Why this role
At Tesco Insurance and Money Services our Claims team does more than handle claims. We support customers through some of lifes most challenging moments helping them navigate difficult situations with empathy expertise and care.
Were looking for Claims Handlers to join our Total Loss this role youll support customers through their claims journey from total loss notification through to settlement.
This is a busy and varied role where youll combine technical claims knowledge with excellent customer service to deliver fair outcomes for customers. Youll use valuation tools and online systems to assess claims agree settlements maximise salvage returns and ensure customers receive support at every stage of the process.
What youll be doing
Reviewing assessing and settling total loss claims in line with policy terms claims procedures and customer service standards.
Supporting customers throughout the total loss claims journey providing excellent service across telephone email and other communication channels.
Handling customer enquiries and correspondence obtaining information providing updates and resolving queries efficiently.
Using valuation tools systems and established processes to agree fair vehicle settlements and maximise salvage returns.
Authorising claims within delegated authority levels and escalating complex or unresolved cases where appropriate.
Working collaboratively with customers suppliers experts and internal stakeholders to achieve timely and effective claim outcomes.
What were looking for: (minimum criteria)
Proven experience handling motor insurance claims ideally including total loss claims with the ability to make confident well-reasoned decisions.
A strong customer focus with excellent communication skills and experience supporting customers through a range of situations across multiple channels.
Strong organisational and time management skills with the ability to prioritise workloads manage varying caseloads and deliver quality outcomes.
A resilient and solution-focused approach combined with strong IT literacy and the ability to quickly learn new systems software and processes.
And if you have any of these even better
Experience working within a total loss or vehicle damage claims environment.
Knowledge of vehicle valuations salvage processes and market research tools.
Experience handling customer complaints and resolving complex customer queries.
Cert CII qualification.
We welcome applications from everyone. If youre excited about this role but your experience doesnt align perfectly with every requirement wed still love to hear from you.
Whats in it for you
A generous pension with up to 7.5% employer contribution depending on what you put in.
Virtual GP Service for you and your family
Performance related annual bonus.
7.2 weeks holiday with the opportunity to buy more.
Colleague Clubcard discount (10-15% second card to share with someone else).
Enhanced parental leave.
Opportunities to Save and Buy as you earn.
A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.
Interviews
As a Disability Confident Employer (Level 2) were committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process including interviews to ensure every candidate has a fair opportunity to succeed.
We also know the importance of balancing work with lifes other commitments. Please talk to us at interview about the flexibility you need as were committed to exploring part time and flexible working opportunities at every level of the organisation.
Interviews are expected to be held from w/c 21st September.
Why Tesco Insurance and Money Services
Seeing your impact all around you: theres no better feeling.
Everything we do is about making things better. Not just for others but for you too. Its why youll get bags of choice and plenty of development. Its why youll always be heard and find balance that works for you. Its why youll feel totally at home in a place where everyones welcome.
Lucky for us we get to feel it all the time. Because whatever our role were helping our colleagues and serving our customers communities and planet a little better every day.
We deal in the personal from pet insurance for your best friend and home insurance for peace of mind to motor insurance for your dream car or travel money for that trip youve worked hard for.
We deal in the personal from pet insurance for your best friend and home insurance for peace of mind to motor insurance for your dream car or travel money for that trip youve worked hard for.
Everything we do is about making things better. Not just for others but for you too. Its why youll get bags of choice and plenty of development. Its why youll always be heard and find balance that works for you. Its why youll feel totally at home in a place where everyones welcome.
So if you want a career where you can do good and feel good youve found it.
Lets make everyday a little better.
Lets make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
Delivering great customer service means having great people behind the scenes people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyones welcome where they can be part of a great team focused on making a real difference for our customers.
We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.
Delivering great customer service means having great people behind the scenes people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyones welcome where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid taking time to meet with colleagues in our offices for moments that matter such as team catch ups planning meetings and more. If youre interested in finding out more about what a career at Tesco Insurance and Money Services looks like click apply to find out more!
About Company
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