CioCib

The CIO is a technology leader tasked with enabling the business objectives of CIB through innovative use of technology and data. Operating within an 2-in-a-box model they collaborate closely with CIB counterparts (e.g. Chief Product Officer) while overseeing tribe tech leads and balancing both CIB-specific and Enterprise-wide technology responsibilities.

Technology strategy and leadership

• Develop and implement a technology strategy that aligns with the CIBs business objectives leveraging technology and data to drive growth.
• Partner with the Chief Product Officer and other cluster leaders in CIB to identify and prioritize technology-enabled opportunities.
• Oversee the adoption of an 2-in-a-box operating model ensuring seamless integration of technology solutions within CIB.
• Monitor and manage CIB KPIs such as business value generation lead time release frequency change failure rates system performance data utilization and customer satisfaction to measure success.

Tribe Management & Tech/Engineering excellence

• Provide direct leadership to tech leads within CIB and NBHs tribes fostering innovation accountability and technical excellence.
• Guide tribe teams and engineers in delivering technology and data solutions that support CIB and NBHs priorities such as product development or operational efficiency.
• Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables.
• Build a high-performing technology and engineering culture within CIB & NBH focusing on engineering skill development and agile practices.

CIB-Specific Technology Enablement

• Drive the deployment of CIB & NBH-specific systems applications and data platforms (e.g. customer analytics tools product-specific apps) across the full SDLC (design build deploy operate)
• Ensure the CIBs technology infrastructure supports business needs including scalability security and regulatory compliance working in partnership with other teams within Group Technology
• Champion the use of data-driven insights to enhance CIB decision-making and customer experiences.
• Lead digital transformation initiatives unique to CIB such as adopting AI or automation for CIBs processes.

Group Technology Project Delivery

• Take ownership of non-CIB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters.
• Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives such as core system and platform upgrades or cybersecurity enhancements and vulnerability management.
• Ensure CIBs interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities.
• Manage dependencies and timelines for Enterprise projects ensuring minimal disruption to CIBs operations.

Risk Compliance & Innovation

• Implement robust cybersecurity and data protection measures to safeguard CIB operations and comply with relevant regulations.
• Proactively identify and mitigate technology risks such as system failures or data breaches within CIB.
• Stay ahead of industry trends integrating emerging technologies (e.g. cloud blockchain) into both CIB and Enterprise initiatives.
• Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements

IT Service Management

• Run the bank with clear objectives being availability reliability resilience (DR BCP Continuous Processing) security compliance and efficiency.
• Prioritise asset health with clear asset roadmaps to ensure applications remain relevant.

• Bachelors degree in Computer Science Information Technology Data Science Business Administration or a related field.
• Masters degree (e.g. MBA) or advanced certifications (e.g. ITIL TOGAF PMP or data-related credentials like CDMP) strongly preferred.

• Strategic vision to align technology and data with cluster business goals
• Effective communication to bridge technical and business stakeholders
• Adaptability to manage cluster non-cluster and Enterprise responsibilities
• Planning and Organising
• Builds & maintains relationships
• Business acumen
• Holistic integrative end to end thinking and problem solving
• Technical know-how to inspire and support engineering craft development
• Leadership ability to manage tribe tech leads and foster collaboration with cluster counterparts (e.g. Chief Product Officer)
• Financial acumen for budgeting and ROI analysis of tech investments