[CG] Social Media Community & Production Coordinator

Position: Social Media Community & Production Coordinator
Working Hours: Full-Time Monday to Friday - 9:00 am - 5:00 pm CST
Salary: Up to 3000 USD
Search Location: South Africa
: The Final Salary Offer depends on the clients decision interview results and experience

About the Client:

We are a fast-growing B2B SaaS company founded in 2013 that provides time tracking scheduling and attendance software for small to medium-sized businesses across the United States. The company is passionate about building efficient workforce management solutions while maintaining a strong engaging brand presence across digital channels.

About the Role:

We are looking for a creative organized and highly proactive Social Media Community & Production Coordinator to join our Marketing team. This role blends content production video editing social media management copywriting community engagement and campaign coordination.

The ideal candidate is equally comfortable behind the camera and in front of it. You enjoy creating engaging social content editing videos writing compelling copy interacting with online communities and ensuring every piece of content is published accurately and on schedule.

Youll work closely with the marketing team to execute content strategies support product launches grow our online community and maintain a consistent brand voice across multiple social media platforms.

Role Responsibilities:

Content Production & Coordination

• Create produce and edit engaging social media content including short-form and long-form videos graphics captions promotional assets and educational content.
• Edit high-quality video content optimized for Instagram TikTok LinkedIn Threads X YouTube and other digital platforms.
• Confidently appear on camera for brand videos tutorials educational content product demonstrations trend-based videos and promotional campaigns.
• Write engaging video scripts aligned with monthly marketing themes campaign objectives and brand messaging.
• Repurpose existing content into multiple formats suitable for different social media platforms.
• Research industry trends social media trends competitor content audience interests and user-generated content to identify new content opportunities.
• Collaborate with internal stakeholders to gather creative assets product updates customer stories and campaign materials.

Social Media Management

• Manage day-to-day activity across LinkedIn Instagram TikTok Threads X Reddit and other social media platforms.
• Schedule publish and monitor content across all channels using social media management tools.
• Coordinate publishing timelines and maintain an accurate and organized social media content calendar.
• Ensure all published content aligns with the companys brand voice messaging and campaign objectives.
• Write compelling platform-specific captions designed to maximize engagement and reach.
• Create original copy for Threads and X that reflects the companys voice while supporting broader marketing campaigns.
• Monitor content performance identify high-performing posts and recommend optimization opportunities.

Community Engagement

• Manage and actively engage with the companys community across Instagram TikTok Threads X LinkedIn Reddit and other social platforms.
• Respond promptly and professionally to comments direct messages mentions and customer conversations.
• Monitor brand mentions audience sentiment and relevant online discussions.
• Build meaningful relationships with customers prospects influencers and brand advocates to foster an active online community.
• Escalate customer concerns or feedback to the appropriate internal teams when necessary.

Content Operations & Organization

• Maintain organized content libraries creative assets campaign documentation and production files.
• Assemble creative briefs campaign documents presentation decks project trackers and marketing materials for upcoming initiatives.
• Coordinate cross-functional content production workflows to ensure projects remain on schedule.
• Conduct quality assurance (QA) reviews of LinkedIn and Reddit content before publication to ensure accuracy brand consistency formatting grammar and messaging.
• Track content performance campaign metrics and basic social media analytics.
• Identify workflow improvements that increase efficiency and content quality.
• Ensure publishing deadlines and campaign milestones are consistently met.

Collaboration & Campaign Support

• Collaborate closely with Marketing Product Customer Success and Leadership teams to execute integrated marketing campaigns.
• Support product launches feature announcements webinars company events and promotional initiatives through engaging social media content.
• Ensure all content supports broader marketing objectives campaign themes and business goals.
• Participate in brainstorming sessions to develop creative campaigns growth initiatives and new content ideas.
• Assist with additional marketing projects and content initiatives as needed.

Requirements:

Required Experience

• 25 years of experience in social media management digital marketing content production or a related field.
• Experience managing social media accounts for a B2B or SaaS company is highly preferred.
• Demonstrated experience creating engaging content for multiple social media platforms.
• Strong copywriting skills with experience writing captions scripts and social media content.
• Experience editing short-form and long-form videos for digital platforms.
• Comfortable appearing on camera for marketing and brand content.
• Experience managing online communities and engaging audiences across multiple social platforms.
• Strong organizational project management and time management skills.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong understanding of current social media trends platform best practices and audience engagement strategies.

Technical Skills

• Social media platforms (LinkedIn Instagram TikTok Threads X Reddit YouTube)
• Social media scheduling tools (Hootsuite Buffer Later Sprout Social or similar)
• Video editing software (CapCut Adobe Premiere Pro Final Cut Pro DaVinci Resolve or similar)
• Graphic design tools (Canva Adobe Creative Suite Figma or similar)
• Microsoft Office or Google Workspace
• Project management tools (Asana Trello ClickUp or similar)
• Basic understanding of social media analytics and reporting tools

Preferred Qualifications

• Experience working in a B2B SaaS environment.
• Experience creating content featuring software products or technology solutions.
• Strong understanding of social media algorithms and content optimization strategies.
• Familiarity with influencer marketing user-generated content campaigns and community-building initiatives.
• Experience using AI-powered content creation tools such as ChatGPT Claude Gemini or similar to improve productivity and content ideation.

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Required Experience:

IC