[CG] Case Manager

Position: Case Manager (Healthcare)
Working Hours: Full-Time Mon - Friday 9:00 am - 5:00 pm PST
Search Location: South AfricaPhilippinesLatin America
Salary: 1000 - 1200 USD
: The Final Salary Offer depends on the clients decision interview results and experience

About the Role:

As our Case Manager youll be the connective tissue between clients and our care providers playing a vital role in onboarding supporting and guiding clients throughout their health journeys. Your work will directly contribute to client satisfaction better health outcomes and the overall success of our mission

Role Responsibilities:

• Onboard new clients and guide them through the initial platform setup
• Coordinate communication and scheduling between clients and care providers (coaches therapists etc.)
• Provide ongoing client support and ensure consistent engagement
• Manage administrative tasks including scheduling documentation and follow-ups
• Maintain clear and timely communication with both clients and internal teams
• Track progress and flag issues or concerns to the appropriate team members
• Manage payment and collection schedules of clients - continuously coordinate with Sales and Clinical team based on updates
• Follow up with vendors for lab work and keep stakeholders informed
• Creation of reports (in Excel) to keep track of client progress and administrative work/tasks

Requirements:

• 13 years of experience in case management client success or related roles; Healthcare experience is a strong advantage
• Background in Healthcare or a genuine personal interest in the field with the ability to explain complex high-level program concepts clearly and effectively
• Technically proficient with experience using EHR systems CRMs (e.g. GoHighLevel) and other cloud-based tools
• Excellent Verbal and Written communication skills with a clear and neutral accent
• Ability to confidently engage empathize and build strong relationships with a diverse client base; ideally an extroverted Type A personality
• Highly detail-oriented and exceptionally organized with strong follow-through; project management experience is a plus
• Adaptable proactive and resourceful with the ability to thrive in a fast-paced startup environment

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.