CCTV and Access Control Product Support Specialist

Are you a technically skilled CCTV professional with a passion for troubleshooting and supporting security solutions Join a leading technology and security solutions provider where youll play a key role in supporting customers installers and partners across a range of CCTV and surveillance technologies. This opportunity is ideal for someone who enjoys solving complex technical issues while delivering exceptional customer service.

Our client is an established technology and security solutions organisation that provides advanced surveillance and electronic security products to businesses across various industries. They are seeking a CCTV Product Support Specialist to provide expert technical support product guidance and troubleshooting assistance for CCTV and integrated security solutions.
In this role you will be responsible for supporting customers and partners with installations configurations troubleshooting product training and system integrations. The successful candidate will serve as a technical expert while helping to ensure customer satisfaction and the successful deployment of security solutions.

• Provide telephonic remote and email-based technical support for CCTV products and solutions.
• Troubleshoot and resolve issues relating to cameras NVRs DVRs video management systems and associated hardware.
• Support both IP-based and analogue CCTV environments.
• Assist customers with installation configuration commissioning and troubleshooting.
• Investigate connectivity recording playback storage and network-related issues.
• Escalate complex technical issues when required and coordinate resolutions.
• Maintain accurate records of support incidents and resolutions.
• Conduct testing and evaluation of new products and firmware releases.
• Develop technical documentation product guides and troubleshooting resources.
• Deliver product training to customers installers distributors and internal teams.
• Support integrations with access control intrusion detection video analytics cloud surveillance platforms and third-party security solutions.
• Participate in field support product demonstrations and after-hours support when required.

• Grade 12 (Matric).
• National Diploma A N IT qualification or equivalent technical certification.
• Minimum 3 years experience supporting CCTV and surveillance solutions.
• Experience troubleshooting IP-based CCTV systems and networking environments.
• Strong understanding of NVRs DVRs VMS platforms and CCTV infrastructure.
• Knowledge of TCP/IP networking PoE switching routing wireless networking VPNs and network troubleshooting.
• Experience providing telephonic remote and on-site technical support.
• Familiarity with Windows operating systems and helpdesk environments.
• Security industry experience is highly advantageous.
• CCTV vendor certifications (Hikvision Dahua Axis Hanwha Bosch or similar) advantageous.
• Networking certifications such as Network CCNA Mikrotik or equivalent beneficial.
• Valid drivers licence and reliable transport.
• Strong communication problem-solving customer service and interpersonal skills.

Apply now!
For more exciting IT vacancies please visit:
I also specialise in recruiting in the following:

• Software Developers
• Data Analysts
• Data Science
• IT Infrastructure
• Test Analyst

If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Mfundo Mthembu
Recruitment Consultant
Connect with me on LinkedIn! Experience:

IC