(Call-Focused Role) Virtual Assistant Customer Service Representative

This is a remote position.

We are seeking a highly motivated emotionally intelligent and professional Virtual Assistant to join our team as a Customer Service Representative (CSR). This position is call-heavy with an expected call volume of 100150 calls per day.

This is not a cold-calling role all calls are service-related. You will be assisting existing customers addressing inquiries resolving issues and ensuring a high level of customer satisfaction. The ideal candidate will be calm under pressure an excellent communicator and skilled at handling occasional irate or frustrated customers with empathy and professionalism.

• Handle 100150 inbound and outbound service calls per day in a timely and professional manner.
  

• Provide accurate information resolve issues and ensure customer satisfaction on every call.
  

• Maintain a positive empathetic and professional attitude toward customers at all times.
  

• Navigate customer service software and CRM tools efficiently to log details and track interactions.
  

• Follow communication scripts and standard operating procedures while applying sound judgment.
  

• Escalate complex issues to appropriate departments when necessary.
  

• Meet or exceed daily call volume quality and customer satisfaction targets.
  

• Participate in regular team meetings training sessions and performance reviews.
  

• Proven experience in customer service call center or virtual assistant roles (preferably in a U.S.-based support environment).
  

• Exceptional verbal communication and listening skills in English.
  

• Strong emotional intelligence and ability to de-escalate challenging interactions.
  

• Reliable internet connection loadshedding provisions and a quiet distraction-free workspace.
  

• Proficiency with CRM platforms and call-handling software.
  

• Ability to multitask stay organized and manage time effectively.
  

• High level of professionalism accountability and attention to detail
  

• Competitive pay structure.
  

• Remote work flexibility.
  

• Supportive and collaborative team environment.
  

• Opportunities for growth and skill development.