Call Centre Agent (Senior Associate) Travel (GDS Expert)

Are you passionate about travel and enjoy helping corporate clients plan seamless journeys Were looking for a dynamic and experienced Corporate Travel Consultant with GDS expertise to join our vibrant team.

If you thrive in a fast-paced environment and enjoy creating seamless travel experiences this could be your next big adventure. 

What Youll Be Doing:

• Must be willing to work in a 24/7 environment including weekends and rotational shifts.
• Demonstrate an excellent command of the English language both written and verbal.
• Deliver a high-quality customer experience ensuring strong customer satisfaction (CSAT) scores.
• Ability to identify both stated and unstated customer needs while adhering to defined quality metrics.
• Act as a travel consultant assisting international customers using GDS systems (e.g. Amadeus Sabre Galileo) is essential. 
• Manage financial transactions including processing payments securely in line with verification and compliance policies.
• Provide tailored travel recommendations and solutions while adhering to multiple process and client requirements.
• Handle customer inquiries related to booking changes cancellations and other travel modifications efficiently.
• Maintain strong knowledge of travel products and basic geography to support accurate booking and advisory services.
• Proactively report potential security concerns or client complaints to management.
• Effectively resolve customer complaints and issues with a customer-first approach.
• Offer consultative assistance ensuring customers receive the most suitable travel options.
• Adhere to timelines schedules and service-level agreements (SLAs) at all times.

What You Bring to the Role: 

• A fluent English communicator (spoken & written)
• Someone who thrives in a 24/7 always-on environment (including weekends & shifts)
• A customer-first mindset with strong attention to detail
• Ability to read between the lines and understand customer needs
• A solution-driven problem solver who enjoys making people happy
• Passion for travel and creating unforgettable journeys 

What Makes the Role Exciting:

• Career growth opportunities
• Training and development support
• Exposure to international clients & systems
• Fast-paced fun team culture

Qualifications :

• Grade 12 / Matric certificate
• Amadeus certified 
• A mimimum of 12 months GDS experience is essential 
• A minimum of 2 years international contact centre experience is required
• Strong command of written and spoken English is essential
• Must have a clear credit and criminal record

Additional Information :

• Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
• Be part of a team that keeps things running even on South African public holidays
• Our operating sites are based in Century City

Remote Work :

No

Employment Type :

Full-time