Call Centre Agent (Senior Associate) Insurance Night Shift

Step into a fun fast-paced role where no two days are the same. Youll be right at the centre of it all chatting with customers and agents solving problems and making their day a little easier. As the go-to person youll handle inbound calls with confidence turning questions into solutions and delivering standout service with every interaction.

What Youll Be Doing:

• Deliver outstanding customer service by assisting with a variety of insurance-related queries including new business renewals policy amendments and general enquiries.
• Confidently manage and resolve policy cancellations reinstatements and service-related concerns turning challenges into positive outcomes.
• Serve as a knowledgeable expert across multiple online billing systems and agency portals providing proactive support to both customers and agents.
• Use your communication skills to de-escalate concerns resolve conflicts and build strong lasting relationships.
• Identify and act on new business opportunities using sound judgment to support both customer needs and company growth.
• Accurately track and document customer interactions to ensure seamless service delivery.
• Take on additional responsibilities as needed contributing to a collaborative and high-performing team.

What You Bring to the Role: 

• A passion for excellent customer service and creating positive customer experiences.
• Strong communication skills with the ability to actively listen empathize and respond effectively.
• Solid numerical and analytical abilities to confidently assist with billing-related queries.
• Exceptional multitasking skills including efficient typing and system navigation to address customer needs in real-time.
• Previous customer service or call centre experience is a must. 

If you thrive in a fast-paced environment and love helping people while solving meaningful problems this role is the perfect fit. 

What Makes the Role Exciting:

• Career growth opportunities
• Training and development support
• Exposure to international clients & systems
• Fast-paced fun team culture

Qualifications :

Minimum Requirements:

• Grade 12 / Matric certificate
• At least 1 year of experience in a contact centre environment or 12 months customer service experience (preferably within the insurance industry)
• International contact centre experience will be advantageous
• Strong command of written and spoken English is essential
• Must have a clear credit and criminal record

Additional Information :

• Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
• Be part of a team that keeps things running even on South African public holidays
• Our operating sites are based in Century City Observatory and Newlands

Remote Work :

No

Employment Type :

Full-time