Business Operations Manager

We are seeking a highly organized systems-minded and resourceful Business Operations Manager to build and optimize the operational foundation of a fast-growing professional services organization. This role is ideal for someone who enjoys creating scalable processes improving efficiency and supporting cross-functional teams through strong operational execution.

You will work closely with executive leadership program delivery teams and external partners to ensure day-to-day operations run smoothly while helping prepare the organization for continued growth and expansion.

• Coordinate employee onboarding and offboarding processes.

• Manage internal team logistics and operational workflows.

• Support a collaborative high-performing team culture through efficient operational practices.

• Coordinate scheduling onboarding contracting and ongoing support for external partners and contractors.

• Maintain accurate records directories and documentation.

• Serve as the primary operational point of contact for external collaborators.

• Administer and maintain business systems including ClickUp HubSpot Slack and Google Workspace.

• Manage user access permissions and system organization.

• Ensure documentation files and operational data remain organized and easily accessible.

• Maintain strong data hygiene across internal platforms.

• Develop document and continuously improve Standard Operating Procedures (SOPs).

• Identify operational bottlenecks and implement scalable solutions.

• Build automations using tools such as Zapier Make or n8n to eliminate manual work.

• Collaborate with leadership to improve operational efficiency across the organization.

• Support invoicing and accounts payable/accounts receivable processes.

• Track expenses and assist with vendor management.

• Coordinate contracts and maintain vendor documentation.

• Assist finance leadership with day-to-day operational tasks.

• 3 years of experience in Operations Business Operations or Operations Management preferably within a growing organization.

• Demonstrated experience building or improving operational processes and systems.

• Strong proficiency with project management platforms (ClickUp preferred).

• Advanced experience using Google Sheets or similar spreadsheet tools.

• Exceptional organizational and documentation skills.

• Excellent written communication skills.

• Strong attention to detail and ability to manage multiple priorities simultaneously.

• Self-starter with excellent problem-solving abilities and a process-oriented mindset.

• Experience supporting professional services consulting coaching or learning and development organizations.

• Working knowledge of financial operations including AP/AR invoicing and bookkeeping.

• Experience with workflow automation platforms such as Make Zapier or n8n.

• Experience managing CRM systems particularly HubSpot.

The ideal candidate is someone who:

• Enjoys creating systems that improve how teams work.

• Takes ownership and proactively solves problems.

• Thrives in a fast-paced collaborative environment.

• Is highly organized and detail-oriented.

• Can balance strategic process improvement with day-to-day operational execution.

• Works well with cross-functional teams and executive leadership.

• ClickUp

• HubSpot

• Google Workspace

• Google Sheets

• Slack

• Zapier

• Make

• n8n

Required Experience:

Manager