Business Analyst (Contract)

Key Responsibilities:

• Lead business analysis across multiple concurrent projects.
  
• Elicit analyse and document business and system requirements.
  
• Produce high-quality documentation including Business Requirements Documents Functional Specifications User Stories and Process Maps.
  
• Facilitate stakeholder workshops and engagement sessions.
  
• Translate business requirements into functional specifications for development teams.
  
• Support SDLC phases including design development testing and UAT.
  
• Support the UAT process by providing guidance and clarifying requirement ambiguities.
  
• Maintain requirements traceability.
  
• Conduct gap analysis and process improvement activities.
  
• Analyse and map current and future-state business processes to identify inefficiencies risks and improvement opportunities.
  
• Facilitate process redesign and optimisation initiatives aligned with business objectives and technology solutions.
  
• Define process measures controls and performance indicators to support continuous improvement.
  

Key Deliverables:

• Business and functional requirements documentation.
  
• Process maps and workflow diagrams.
  
• Stakeholder engagement outputs.
  
• Traceability matrices and UAT support artefacts.
  

Governance Risk & Compliance:

• Ensure all processes align with organisational governance compliance and audit standards.
  
• Maintain audit-ready documentation for process changes and digital initiatives.
  
• Support internal and external audits by providing process evidence metrics and controls.
  
• Embed quality risk management and controls into process design.
  

• Relevant Degree / Diploma in IT Business Analysis Information Systems; OR Matric with 10 years experience and a recognised Business Analysis certification (CBAP CCBA PMI-PBA).
  
• Minimum 10 years relevant Business Analysis experience within Software Application Development environments.
  
• Process Engineering background and experience would be beneficial and preferred.
  
• Proven experience working on multiple projects simultaneously.
  

Required Skills and Competencies:

• Strong documentation and requirements specification skills.
  
• Excellent stakeholder engagement and communication.
  
• Strong analytical and problem-solving ability.
  
• Innovation-driven with a demonstrated ability to develop practical future-focused solutions.
  
• Experience with Agile Scrum and Waterfall methodologies.
  
• Ability to manage multiple priorities and deadlines.
  
• Proficiency in tools such as JIRA Confluence Azure DevOps Visio.