Branch Team Leader

This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance ensuring operational excellence maintaining strong risk and compliance standards and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Key Responsibilities:

• Lead and manage a team to deliver sales service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue deepen client relationships and increase product uptake
• Oversee daily branch operations including cash handling security transactions and process adherence to ensure efficiency and control
• Monitor manage and mitigate risk by ensuring compliance with regulatory audit and internal policy requirements
• Analyse branch performance data identify gaps and implement improvements across people processes and systems to meet customer demand

Qualifications :

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking Finance Business Management or a related field
• FAIS Representative status

Minimum Experience:

• 3 to 4 years experience in a frontline banking environment with strong exposure to sales service delivery and client engagement
• Proven experience leading or coordinating a frontline team to deliver on sales service operational and client experience objectives
• Experience managing team performance coaching and development while supporting people processes in partnership with Human Capital
• Strong working knowledge of branch operations risk controls compliance requirements cash handling and banking processes

Behavioural Competencies:

• Adopting Practical Approaches Following Procedures and Producing Output
• Articulating Information Convincing People and Understanding People
• Challenging Ideas Exploring Possibilities and Generating Ideas
• Directing People and Making Decisions
• Providing Insights

Technical Competencies:

• Application and Submission Verification
• Customer Acceptance and Review
• Banking Process and Procedures
• Customer Understanding
• Product Knowledge

Remote Work :

No

Employment Type :

Full-time