Branch Team Leader

To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g. security cash etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB I Cash Consultant I/II forex and CLO are present).

Qualifications :

Type of Qualification: First Degree
Field of Study: Business Commerce
Licenses & Certifications: FAIS Representative

• 5-7 years of relevant experience in Personal and Private Banking or Client Coverage roles
• Demonstrated front-line experience in serving customers and meeting sales and service objectives
• Proven track record in achieving and exceeding sales targets
• Knowledge of branch operations including other departments and their functions **Core 
• Team leadership and management experience with the ability to motivate and develop staff
• Strong understanding of cash handling security protocols and operational compliance
• Excellent customer service and relationship management capabilities 
• Proficiency in performance management and staff appraisal processes
• Sound knowledge of financial regulations and compliance requirements relevant to banking operations 

Additional Information :

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Remote Work :

No

Employment Type :

Full-time