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Branch Manager (Durban)
Job Location:
Job Location:
Durban - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 June 2026 (30+ days ago)
Posted:
Application Deadline:
3 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Reference: CPT000057-MC-1
A well-established technical service organisation is seeking an experienced Branch Manager Durban
A well-established technical service organisation is seeking an experienced Branch Manager Durban
Duties & Responsibilities
Overview
This role requires a commercially strong leader with a proven track record in managing a technical service/profit centre driving operational efficiency customer satisfaction and sustainable profitability.Key Responsibilities
1. Technical & Operations Management
- Lead and manage a team of service technicians
- Ensure optimal staffing levels with appropriately skilled technicians
- Plan and allocate workloads effectively
- Develop and implement technician training plans
- Build a sustainable pipeline of technical talent
2. Administration & Process Control
- Oversee all branch administration related to:
- Maintenance contracts
- Payable service work
- Ensure accuracy and efficiency of the workflow:
- Technician Admin Customer / System
- Review and approve administrative reporting
- Maintain strong process discipline and compliance
3. Stock & Inventory Management
- Ensure accurate control of parts and inventory
- Maintain agreed minimum stock levels
- Oversee replenishment processes and stock accuracy
- Manage the stores function to prevent losses and downtime
4. Customer & Commercial Management
- Build and maintain strong customer relationships
- Drive customer satisfaction and service quality
- Identify and grow new business opportunities within the service division
- Collaborate with sales to ensure seamless service support
- Leverage service delivery quality to support equipment/unit sales
5. Financial & Business Leadership
- Manage the branch as a profit centre
- Take accountability for:
- Profitability
- Cost control
- Revenue growth
- Implement strategies to turn around and improve performance (branch currently loss-making)
- Track key financial and operational KPIs
Minimum Requirements
- Minimum 5 years experience managing a technical service branch or profit centre
- Strong commercial acumen (costing margins profitability)
- Proven leadership of technical/service teams
- Experience in after-sales/service environments (preferred)
- Strong operational and administrative skills
- Ability to drive turnaround and growth strategies
Preferred Profile
- Mid-career professional (typically 1020 years total experience)
- Strong leadership presence and accountability
- Customer-centric mindset
- Highly organised and results-driven
Remuneration & Benefits
- Base Salary: R40000 R50000 per month (depending on experience)
- Car Allowance: R5000 per month
- Fuel Card
- Performance Bonus: Based on branch profitability
- Provident Fund: 7% (compulsory)
- Medical Aid: 50% company contribution (up to R2500/month)
Package & Remuneration
R 40000 - R 50000
Required Experience:
Manager
