Bilingual Consumer Admin II E

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Team Overview

Manage all consumers interactions within required parameters inclusive of calls emails and other tasks will be determined from time to time by the Team manager.
Where required capture all consumers details and data relevant to the call/ service interaction accurately and efficiently.
Resolve all consumers queries with willingness appropriate tone and language within acceptable time frames per company policies and procedures where resolution is not immediately possible ensures follow-up action is taken and provide feedback to the consumer.
Provide an exceptional customer experience to our consumers by anticipating their needs and proactively championing and resolving their issues and utilizing all the resource tools available.
Ensures that all product system process and policy knowledge is current to ensure that all oral and written communication including emails consistently demonstrates a knowledgeable and professional tone.
Where applicable educates the consumer on TransUnion Canada Credit Bureau Products and Processes as well as applicable regulatory information.
Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence Quality Assurance Average handling/turnaround time Productivity Requirements) as well as Adherence to company and departmental policies procedures and Compliance. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

Matric (Grade 12 Matric/A Levels/ High school certificate) or equivalent is required.

Preferable to have at least 2 years of working experience in Customer Service (Inbound and Outbound).

Excellent French spoken and written communication skills with a good command of English.

Excellent customer service skills including strong listening skills ability to deal with irate consumers regularly. .

Required Knowledge And Experiences

A self-starter with strong initiative the ability to demonstrate a readiness to make decisions take the initiative and originate action.

Ability to work remotely independently and have a strong sense of duty.

Excellent interpersonal skills and ability to work in a team.

Highly computer literate

For positions based in South Africa preference will be given to suitably qualified candidates from designated groups in line with the companys Employment Equity plan and targets.

Should you not hear from TransUnion within 3 weeks from applying please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibreready home environment that supports confidential and comfortable daytoday work. You may be based anywhere in South Africa with fibre connectivity; however working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau certain roles also require a clear credit record.

TransUnion Overview:

At TransUnion our Workforce for Good is built on purpose impact and opportunity. We empower our people to grow innovate and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility wellbeing and collaboration youll work with exceptional people across the globe pioneering products and cuttingedge technology that truly matters.

At TransUnion GCC Africa youll join a purposedriven organisation that invests in its people through competitive rewards comprehensive benefits and meaningful career development. We offer permanent workfromhome flexibility wellbeing support for you and your family and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Administrator II Consumer Operations Support