Associate Professional Services Consultant

Making Mimecast everyones business

As a PS Associate Consultant you will be working with our customers in a post sales environment delivering an excellent level of professional services to customers focused on key areas of the Mimecast product suite.

What Youll Do

You will continuously work with customers to support and optimize the Mimecast products to a high standard to achieve the best customer satisfaction scores. While supporting customers engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately.

What Youll need:

• Experience managing customer facing implementations of 3rd party SaaS and IT services

• Experience with Microsoft Google Apps or other email platforms l Good understanding of internet fundamentals DNS network routing firewalls and email delivery

• Experience with Microsoft Exchange and Active Directory or other email platforms

• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner

• Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting

• Experience of working with globally diverse customers advantageous

The base salary range for this position is 380k450k ZAR plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits in accordance with company policy and local regulations. Our salary ranges are determined by role level and location with individual compensation also dependent on factors such as qualifications experience and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.